Inadequate Customer Service I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box says this is supposed to be a large. I've contacted customer service multiple times and continue to reach their voicemail. My messages have gone unanswered. This is unacceptable and extremely frustrating. I will not be making any future purchases with Petswag, nor will I be recommending them to our friends and family.

Great product Good experience with Petswag..the product was not available when promised but good communication regarding late shipment was appreciated..I would do business with them again! We ordered the car safety harness, Clickit..haven't tried it out yet, but judging on the great reviews it will work out great!

Shopping at PetSwag has been a joy Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed products that bring a smile to my face and tail wags to my pup.

Good quality item, but customer service could be improved I ordered a Jax & Bones bed for one of my daughter's dogs knowing the site said delivery would be the end of January. I had to contact customer service Jan. 31st to ask what happened to delivery of my order as there was no notification about shipment. Only then was I informed the item was not in stock & there would be further delay. I was told to expect delivery one day after it's shipped from the manufacturer by midweek Wed. Waited for notice of delivery but no dog bed Friday or Saturday, so had to contact customer service again to ask what happened. Although the dog bed was finally delivered, I'd probably order from another store next time.

Have tried multiple times to contact… Have tried multiple times to contact company to return the dog harness as the harness pulls off my small dog easily leaving me with a run away Lhasa. Have not received a return email or contact on how to return this item.