GLAD I SPENT $100 for a confirmation email and no product This company straight up took the money out of my account for my order (with expedited shipping costs) sent me a confirmation and then I heard nothing else from them. I have tried contacting them by phone and email several times and have heard nothing back going on 3 weeks now. Avoid at all costs! Just want my order or my money back.

I returned a Clickit Sport safety harness for a larger size To my dismay I had not sized my order for the Clickit Sport safety harness correctly. I filled out the 'return request' on-line and requested the next larger size. A response from Petswag was received within several hours. I was informed that the next larger size was being sent out immediately with a return label for the smaller size in the mailing. The dog is now riding about sporting his new safety harness and I'm pleased I had such a hassle free interaction from Petswag.

Trouble service Trouble with service, they do not response to emails regarding returns. There is NO PHONE NUMBER. THE FAKE NUMBERS ON LINE GOES TO SOME SURVEY!! Good luck trying to return an item or exchanging it for the correct size because they don't give you a return address or any information in the post and just don't respond!!!!! Very disappointed. WILL NEVER DO BUSINESS WITH THEM AGAIN. ALSO THE DOG HARNESS IS A BAD DESIGN AND CHOKES OUR DOG. That's why was trying to return it. Still NO answer from an email and no phone contact number. So out $40. I guess?

Misleading Description of Pet Carrier The description of the Sleepypod pet carrier stated that it "Compresses from 22" long, 10.5" wide, 10.5" high down to 16" long, 10.5" wide, 8.5" high". The ends and top of the sides do bend when pressure is applied, however, there is no way to keep them in that position. So when attempting to place under an airline seat the carrier is at its larger dimensions and will not fit.

SCAM! JUNK! DO NOT PURCHASE! This is a scam. The product is absolute junk. We received the harness and immediately reached out since it looked like it was worth about $2. The owner immediately replied and said there was a new harness model and it would be shipped out immediately. That was a month ago. No response, no new harness and no refund. I turned it over to the credit card company.