Original PRVKE zipper broke, and still under warranty. I purchased their original PRVKE bag way back in 2018 and used it extensively for travel, work, hiking, skiing, etc. Last week the outer zipper came apart while in an airport, and it would have taken some doing to repair. I remembered their warranty, filled out the form, and within a few hours I had a newer PRVKE bag ordered at no cost to me except shipping.

PRVKE, the only backpack you'll ever need! Got the PRVKE over 5 years ago and have been super happy with it since! Unfortunately the zipper failed the other day, but with the lifetime guarantee I now have a new bag on order without having to pay for more than shipping! Great customer service and great products!

WANDRD is the best backpack manufacturer ever Hi, I've purchased multiple bags and accessories from WANDRD since 2019, and they all are just awesome! Great design, really strong manufacturing and simply beautiful... WANDRD is the best backpack manufacturer ever! I currently own : - 1 x PRVKE 31L - 1 x All-New-PRVKE 21L - 1 x All-New-PRVKE 31L - 1 x HEXAD Carryall Duffel Backpack - 1 x ROGUE Sling 9L - Multiple accessories like TechBag, MIIR Water Bottle, etc... Another thing to keep in mind : the support team is awesome and the lifetime warranty is a real thing. I have to use it once and it was super effective! Love you guys from WANDRD.

Exceptional gear and customer support ! Exceptional gear and customer support ! I purchased my first Prvke backpack in 2018. After one year of daily usage unfortunately it was stolen so i purchased a second one right away. I've been using it for 5 years everyday and it still holds up very very well, except that recently i had my third zipper broke on me and i thought ok, its about the right time to contact customer support to see if i have any options to fix it. I wrote them (filled the form on their website) yesterday, and it took only 6 hours for them to send me a giftcard for all new Prvke backpack free of charge! thats rad indeed! :) you made my day WANDRD.

Truly terrible customer service. Amateurs. I ordered this while traveling and because of their slow fulfillment was unable to receive it. They refused to cancel the order even before it shipped, refused to assist in having the item shipped back to them, and accused me of fraud when I disputed the charges. Truly terrible customer service. Amateurs.