Truly terrible customer service. Amateurs. I ordered this while traveling and because of their slow fulfillment was unable to receive it. They refused to cancel the order even before it shipped, refused to assist in having the item shipped back to them, and accused me of fraud when I disputed the charges. Truly terrible customer service. Amateurs.

Exceptional gear and UNLIMITED… Exceptional gear and UNLIMITED WARRANTY! It cannot get any better, seriously. The quality of the gear is incredibly high. Everything is too good. The price range is great. And on top of that, I was just met with the most efficient customer service to date. Thank you guys so much.

Quick and helpful warranty fix! I've just reached my one year anniversary of my 31L all-new Privke bag, and out of nowhere, the strap ripped on my most recent trip. This bag has been my go-to for travel with my family and I was super bummed as everything else about it is perfect. Sent a warranty claim to see and had a resolution from WANDRD within about 2 hours of sending - amazingly quick, and positive response from the team. THANK YOU!

Exceptional Customer Service and Responsive Support! I recently had the pleasure of interacting with the team at Wandrd regarding a warranty claim for my DUO Daypack. From start to finish, the experience was nothing short of exceptional. First and foremost, I was blown away by their responsiveness. They promptly reviewed my claim and ensured that it was covered by their "Wander More, Worry Less" guarantee, which speaks volumes about their commitment to customer satisfaction. Their flexibility and understanding truly made me feel valued as a customer. I can confidently say that I've never experienced such outstanding customer service with any other company. Wandrd has won me over as a loyal customer for life, and I will not hesitate to recommend them to everyone I know.

Stellar products - excellent customer service - lifelong customer I've owned the Original PRVKE for 5+ years, and it's an absolute workhorse for work and vacation trips. I've taken multiple 7+ day trips with just this pack, including a 2-week trip around Vietnam. Recently, the seaming started to split near a shoulder strap, and I had the most positive experience filing a warranty claim. Aside from that seam, this bag is still in near-perfect condition after 5+years. WANDRD responded with a super positive solution within 12 hours of the claim being filed. Looking forward to supporting and repping this brand more in the future.