I ordered a flea product that went to… I ordered a flea product that went to backorder. I was contacted immediately when I placed my order and again, after it went on backorder. I waited a little over a week when i decided to cancel the order. I reached customer service within minutes. Told the rep I wanted to cancel. He pulled up everything within 30 seconds, cancelled the order and sent me confirmation of the transaction. Still stunned that this level of customer service exists. Although i was unable to get the items that were ordered, I will return to use this group again. Well done.

I just placed an order I just placed an order. Contrary to what is mentionned in their web site, they immediately charged an amount on my credit card. I did not received any confirmation or order number by email nor this transaction Appeals on my historic. Their web site is very difficulté navigate, the promotion code often disappear when i want to finalise my transaction. Shipping to Canada is 30$ for maybe less than 0.5 lbs. Now i don’t trust this company, so i sent a cancellation email for proof and wait for their response, otherwise i will complaint to my credit card to reverse the charge

Supplement needs refrigeration. Wasn't informed when purchasing that it needed to be refrigerated. Would have been fine when I placed the order but it wasn't shipped right away since several other pieces were out of stock. Had it delivered to work and was off a few days the week it finally showed up. At room temperature for a least two days. Hopefully it's fine to refrigerate now. It's an expensive supplement for my sweet kitty who is in kidney failure.

Really helps my cat deal with arthritis. While shipping took a bit longer than anticipated, I was able to track the product easily, so knew when it had left the USA, was at Canadian Customs, was out for delivery, etc. This is the second order of "glucosamine for cats", and it continues to help my older cat seem younger. I will order again.

Horrible Customer service!! Horrible Customer service!!! I placed an order unfortunately I needed a refund, I have been contacting them for weeks numerous times per week with no acknowledgement. 30day returns policy with no one that can even return your emails in 30 days....shocking.