Ordering from the website was easy Ordering from the website was easy. The item was shipped right away. Delivery was slow, took longer fhan expected and tracking updates from FedEx didn't happen often. I think this was the fault of FedEx, the package didn't move thru their Ground shipment process very well, was stuck in one facility for days. UPS Ground would probably have been better than FedEx Ground.

I received about 20 emails requesting… I received about 20 emails requesting my dog's script for his new heartworm pills (it was on auto refill). I called and spoke with a person, and I still continued to receive emails. I would have expected them to update the case. I sent an email telling them I had to pick up the script and mail it. I emailed when I mailed the script. I did receive the Sentinel though- price was about the same as last year which is a plus!

Great PROACTIVE Customer Service! Great customer service. In my case there was a delay with the item I ordered resulting in a brief back order. Healthy Pets quickly sent an e-mail followed by a phone call offering a refund if I chose not to wait for their inventory to be restocked. The wait was less than 2 weeks. They followed up with another e-mail when the item was shipped and another requesting assurance the item was received. This PROACTIVE practice is impressive and certainly encourages confidence in the company and repeat business!

Terrible customer service Company notified me after I placed my order that all of the items were out of stock. Instead of promptly issuing a refund, the email they sent asked me to call to discuss. I encountered long waits when trying to call and ultimately couldn't reach a human, so then I tried chat. A customer service representative named Yolanda joined the chat and said "no problem, one moment please" about issuing a full refund, and then 5 minutes passed, then 10, then 15, then 20 minutes of me asking "are you still here?"... but she never returned. I had to file a dispute with PayPal to get my refund. Never again for me with this company.

Avoid at all cost! Avoid at all cost! Have been trying to contact their customer center for a return and refund for over a month No one’s reachable Sent 5 mails no response No live customer assistance by phone you can only leave voicemail but no returns to calls either Horrible experience