Worst customer service (or, no customer service). Horrible. Ordered Dentees Star (chews for dogs), 2 packs. Received a box of Probiotic capsules. Ok, no problem, call and let them know, will exchange. Nope. This place is the WORST customer service experience - EVER. They don't answer the phone, (7 times called), answer emails with dummy notifications. Left voice mail for them to call me back (twice), never responded. Don't EVER think about buying from HealthPets.

Never received order I ordered items over 6 weeks ago but the package was never received. multiple emails to company with no support. they just say that it shipped. when dealing with UPS they indicate that the shipper has to contact them. Shipper is not taking accountability. will not use this merchant again

I received about 20 emails requesting… I received about 20 emails requesting my dog's script for his new heartworm pills (it was on auto refill). I called and spoke with a person, and I still continued to receive emails. I would have expected them to update the case. I sent an email telling them I had to pick up the script and mail it. I emailed when I mailed the script. I did receive the Sentinel though- price was about the same as last year which is a plus!

Terrible customer service Company notified me after I placed my order that all of the items were out of stock. Instead of promptly issuing a refund, the email they sent asked me to call to discuss. I encountered long waits when trying to call and ultimately couldn't reach a human, so then I tried chat. A customer service representative named Yolanda joined the chat and said "no problem, one moment please" about issuing a full refund, and then 5 minutes passed, then 10, then 15, then 20 minutes of me asking "are you still here?"... but she never returned. I had to file a dispute with PayPal to get my refund. Never again for me with this company.

DO NOT USE! DO NOT USE! I insured my pet with Healthy pets for a number of years. My pet became ill and was eventually put to sleep. My claim process with Healthy Pets has been incredibly slow and painful, they will do anything not to pay you. My vet bills were in excess of £1,500 and i am being paid around £100 due to them demanding the balance on my policy plus exclusions they deem out of contract. Utter nonsense and i wholeheartedly recommend you look elsewhere to insure your pets