I’ve had a terrible experience with… I’ve had a terrible experience with this company. I ordered uniforms for my children two months ago, and have not seen any portion of those uniforms yet. My children paid for these uniforms with their own money, and they have now played several games each without the uniforms that they paid for. Yet, this company refuses to offer even a partial refund.

Ordered an Ertz womens #8 soccer jersey… Ordered an Ertz womens #8 soccer jersey size ladies Medium. It was way too small by all standards. Tried to do a simple exchange for a larger size and was denied. They said "customized" shirts are final sale. How is #8 Ertz customized? That is her number. Nothing customized about it at all. I was reluctant to order from them in the beginning and they proved me right.

Worst attempt at omni-channel retail I… Worst attempt at omni-channel retail I have ever seen. If I buy something at the retail store in Jacksonville, it is always a great experience. The people are nice, and the product is solid. However, stay away from the website at all costs. Their fulfillment is awful, and then when you want to ask about it the service is equally awful. If you have a local store, you are probably safe (Jax for sure), but otherwise I would avoid them and use Soccer.com.

Terrible experience with return I returned an item (which of course I had to mail back myself at my own expense). The tracking showed it had been delivered to them two weeks ago at that point and I still did not receive a refund or any acknowledgment of receipt. I had to email multiple times to get a response and eventually a refund. Replied and said it should not be my job to micromanage my refund and that I was unhappy with my experience, and once again was ignored. These people are just jerks.

Slow shipping, inadequate/canned customer response. Slow prep, shipping and same old story from customer rep. Ordered 1 month and 10 days ago, estimated 3-5 weeks shipment. 8 days ago I requested updated ETA and was told 5-10 business days. I called again today and got the same "canned response" of 1-2 weeks. Seems like that's their typical response. Games start this weekend and we have nothing! I wish we had another option to get uniforms.