Ordered pajamas for my kids and paid… Ordered pajamas for my kids and paid for rush shipping. Shipping label created Dec 8th and no update since. Reached out multiple times to customer service and always get a canned response. Reached out on Facebook on their business page and someone actually responded saying since DHL is on strike they are having problems but would ship out via 2 day fed ex but wouldn’t provide tracking number. I just want a refund at this point. Should’ve read more reviews. BBB rating is an F

Cuddle Clones. They're doing the Lord's Work I am struggling to search for the words to express my utmost gratitude for the Cuddle Clones company/brand. They have created the most authentic clone for my friends dog, Willow. The attention to detail and artistry is like NOTHING I have ever seen. Cuddle Clones is REALLY doing the Lord's work here. Willow passed in January this year of 2024. She was my friends, "soul animal". Her heart, her love, her life. My friend was positively devastated when she had to let go of Willow. The heartbreak she felt is an understatement. I NEVER want to see someone so close to me, suffer in that way again. It's GUT wrenching. And there's nothing you can say or do to console a person who is that devastated and so destroyed inside. I was really hoping that Cuddle Clones, could give my friend a sense of peace, closure, comfort, security, and BOY did they deliver. My friend is OVER THE MOON over her Cuddle Clone of Willow. She cried, she laughed, she hugged, she kissed, cried some more, smiled some more. ALL of the emotions. I simply can't thank the folks at Cuddle Clones ENOUGH for what they've done for my friends mental well being. Regarding the customer service with Cuddle Clones? THEY ARE THE BEST!!! BEST! BEST! BEST! Everyone single solitary person at Cuddle Clones that worked on Willow, were so unbelievably PATIENT with me. They were so very understanding and supportive. Always asking me questions or asking for my photo's of Willow, so that they could be SURE about getting all of the details right. I seriously have never had a MORE wonderful experience with a customer service/support staff, then I did with Cuddle Clones. Manuela was with me EVERY step of the way. From the initial order, to the customization process, to just being down right "kind" to me and then to the final delivery. Again, I simply can't express how PATIENT they are. The patients of a Saint. Manuela is a TRUE Gem with Cuddle Clones. I feel like, Manuela and I are friends now :) I hope that this review will provide Cuddle Clones with more business, because they are SO worth it. It is rare in this day and age, to find a company that is SO unbelievably kind, especially with their customer support. It is something to be valued. Thank you Manuela again for everything you did for me, Willow and my friend. She will cherish her Cuddle Clone of Willow for many years to come. Bless everyone, and all the teams/staff with Cuddle Clones. Sincerely, Jaime Scott

AWOL Customer Service Much like others here, I placed an order back in early December and no communication, not taking phone calls, no email responses and no updates. It’s understandable that there would be shipping delays and such but the lack of customer service is unacceptable. If you’re not shipping out or making the products surely you have time to respond to people with honesty about what’s going on. Seems like a scam to me now and at least I can still stop payment on my credit card.

Surprised customs fees I ordered from Europe and 8 weeks after, i got a message from thé delivery agency saying that i need to pay for customs otherwise i wont get my parcel !!! This was NEVER mentionned while i was ordering ...

Stunning copy creation Hi Cuddle Clone Team. I received my clone of my beautiful beloved Salem the other week and I just want to thank the staff at Cuddle Clones for doing a wonderful job on making my baby. He's splendidly perfect. This lovely little guy will help with our grieving and bring comfort to the family. Thank you again guys for a beautiful copy creation.