Downside of buying online without first seeing the goods. Living in France l ordered a polo shirt priced up in euros, it was only later that l realised that when converted to GBP the shirt was priced at over £5 more than the the UK price, l was also unaware that l would be liable for import and custom duties of an additional £13. Maybe my own fault but a note stating the UK price compared to the price l was charged would have been helpful also the reason for the difference. I almost bought a jacket before l discovered the different prices £85 for me in France £70 if purchased in the UK. All of this before postage was added. As if all of this wasn't bad enough when l received the polo shirt it bore no resemblance to the description on the website, it is of very poor quality and not what l would expect from the Royal Marines. I was going to return it but with the extra cost of postage involved l have decided to cut my losses and put it at the back of a drawer until l can find a use for it. I will not not be buying from the Royal Marines Shop again.

It has been many years since I went… It has been many years since I went through CTC. Thankfully my brother attended as a visitor to be shown what was available as a bootneck and the recruitment. He was able to attend the shop and acquire a couple of items that I had been looking for for a few years... Staff were very helpful and patient, (as I was texting him from Canada) on what I wanted him to get me... I now have a brochure and have looked at the online store and no doubt will be getting things in the future... Thanks Andy Happy ex-commando!

I spoke to Tim who went the extra mile… I spoke to Tim who went the extra mile to ensure the order was processed and delivered to a tight timescale, my thanks to him and the team for an excellent customer experience. Although, its difficult to concced that the Royal Marines are providing a first class service! Pat Carter ex-Para

Great customer services Really good communications and great service, there was a delay on a couple of items I ordered but the team let me know that straight awa. It was all tracked and a very simple easy buying experience.

Superb and prompt service Superb and prompt service, goods always arrive quickly, safe, well packaged and undamaged. On the phone, the service is also superb, friendly and extremely helpful. This shop is in my top five worldwide for shops I trust and actually enjoy shopping with online.