Had a great experience with this company The product arrived on time, fully functional. I made a mistake with my order on the website - somehow the smoke cartridges were not included. It was probably a mistake on my end since I didn't see them on the invoice either. I tried calling, but it was a holiday weekend when I got it. They did call back the following Monday, and I appreciate the effort. There was another issue with shipping. After I removed the old label, attached new one and sent it off, the machine arrived back at my house a few days later! I called it in, and RTO was able to get me a new label and update my order so I wasn't charged the additional days. Well done, folks!

Great People to work with! I have been working with RTO for several years. Not only do they remember our company, they are always available to answer questions and help with tool selection. Easy and enjoyable to work with. Very responsive and quick shipping.

The postage said it would arrive by… The postage said it would arrive by 11:00 AM but did not arrive until 3:30 PM. I don't know if it was the fault of the company or fed. ex. Upon seeing what had happened to the shipment rental tools immediately started to resolve this problem. They reimbersed me for some of the cost of the postage. I did not ask them to do this. They just wanted my experience to be a good experience. I would definely use them again.

In a jam and RTO delivered! Reached out to RTO via phone call and was helped immediately by Hunter. He came through with the correct equipment that we needed urgently and had it next day delivered to our job site! Couldn't ask for any better service or a more knowledgeable and helpful rep than Hunter at RTO. Thanks a lot you guys!!

Awesome rep; great product! Will Noonan was awesome in explaining everything to make the best choice for our application... which was lifting/leveling a cottage where part of one of the beams was resting right on the ground so it only required minimal digging to fit the airbag under the beam for lifting. My first time using air bags and they worked fantastic! Very impressed! The other contractor on the job said: "I'm getting some of those!!"