Don't expect it on time Provide delivery projections that are far from reality. I paid extra for "express" delivery, and it is arriving 2 weeks after I ordered and almost 10 days after it was expected. For a dinky mug, that is unacceptable.

Do not buy from this company Do not buy from this company! I spent over $50 only to receive 2 t-shirts that are made of poor quality material. I would be embarrassed to give these to my daughters. Also these shirts are MENS sizes! I ordered a large and it is enormous! Of course they don’t have a customer service number so I emailed and they basically said no refunds. I can’t understand who these people are giving five star reviews.

Anyone can make a mistake, but... Anyone can make a mistake, it's how you deal with it that separates the excellent from the average. A very quick and bespoking process for both a sleep shirt and a mug and timely delivery, despite it being just a fortnight before Christmas. Unfortunately, a small spot of orange colour from one of the cats had bled onto the shirt sleeve; it wasn't a big deal really, but it just spoiled an otherwise lovely gift, making it look like a second. I emailed customer service and copy and pasted that onto their online contact form. I received a really lovely and contrite reply inside 36 hours that informed me the shirt had already been reprinted and they would do their level best to get it delivered in time for Christmas. It arrived just 3 days later and well in time. Brilliant (and amusing) comms and a first class recovery of a slightly tricky situation. Well done Team Kittenfy - I'm very happy to recommend your products as well as your customer service.

Overpriced, cheap quality, arrived stained Overpriced, cheap quality, bad customer service. You can get the same thing on Etsy for 1/3 the price with better service. The T-shirt arrived stained, poorly printed and on paper-thin fabric. Sent photos of all three of these problems to customer service requesting refund, and they keep asking for more photos instead. Classic stall technique, exhaust the customer til they give up. There are lots of better places; Go elsewhere is my advice.

Lovely product and great customer service Ordered t-shirt , personalised design is very cute and just as I’d hoped. The quality of material and manufacturing is good, and sizing of a large seems perfect for the female recipient who is a uk size 10 but wanted something loose and baggy for night wear. Delivery was oh so slow, however communication via email answered by the next day and were polite and pleasant . . They looked into the issue , contacted carriers , acknowledged the item was lost in the postal system , and immediately sent out a replacement item . So all in all pretty good. Would love it if there was option of mixed pet type t-shirts .