Total lack of transparency I live in Belgium and ordered a mug from here. The mug itself was as expected and great but turns out the item was shipped from the UK which was not at all clear on the website nor was it mentioned when I entered the delivery address. I had to pay almost 50% more as custom fees. On top of this, they kept sending emails to leave a review and when I mentioned this issue and wrote a 3 star review, they didn’t even publish it. It’s not very surprising then that all they have are 5 star reviews on their website. Find this very dishonest and bad service

Anyone can make a mistake, but... Anyone can make a mistake, it's how you deal with it that separates the excellent from the average. A very quick and bespoking process for both a sleep shirt and a mug and timely delivery, despite it being just a fortnight before Christmas. Unfortunately, a small spot of orange colour from one of the cats had bled onto the shirt sleeve; it wasn't a big deal really, but it just spoiled an otherwise lovely gift, making it look like a second. I emailed customer service and copy and pasted that onto their online contact form. I received a really lovely and contrite reply inside 36 hours that informed me the shirt had already been reprinted and they would do their level best to get it delivered in time for Christmas. It arrived just 3 days later and well in time. Brilliant (and amusing) comms and a first class recovery of a slightly tricky situation. Well done Team Kittenfy - I'm very happy to recommend your products as well as your customer service.

I received personnalized mug that are… I received personnalized mug that are perfect ! Also the customer service is very available, thank you so much

Do not buy from this company Do not buy from this company! I spent over $50 only to receive 2 t-shirts that are made of poor quality material. I would be embarrassed to give these to my daughters. Also these shirts are MENS sizes! I ordered a large and it is enormous! Of course they don’t have a customer service number so I emailed and they basically said no refunds. I can’t understand who these people are giving five star reviews.

Good customer service I was worried the website was a scam but it is not. I ordered two items: a mug and a scratching post. The mug arrived but the scratching post was lost in transit. I contacted customer service by email and they sent me a refund for the item quickly (within one week). I was very pleased with the mug and the customer service provided regarding the lost item.