Unresponsive and poor communication I’ve been seeing some good reviews for Saints but it sure isn’t for me. I’m a tenant who have just moved in. The settling down process has been painfully slow and communication has been really poor. Up till now, the inventory still isn’t complete. It always has been me who had to chase them for everything. Whenever I tried ringing the office, they will take a message and never get back to me. Or when I’m told I will get a reply or call on the day, I never do. The whole process becomes repetitive and it puts me in an awkward position where I have to constantly ring them. When something seems to be planned, it is always verbal, no email confirmation to make it official. What makes it even worse is it doesn’t happen and I have no way of backing it up what they promised. Overall, my experience so far is really poor considering how much time and effort I’ve put in chasing them but gotten nowhere. I’m open to any discussions or explanations from Saints so feel free to drop me a line.

Happy former tenant I am a former tenant, and I left the property about 1 month ago. I was a bit scared regarding the check out, because of the bad ratings but I was positively surprised. In less than one month Saint Property Service returned almost the entire value of the deposit. They only discounted 40,00 as they suggest the house wasn't cleaned. Well, I received the house totally dirty, but, as I didn't want to argue, I accepted. Also my last report regarding the Hob not working, wasn't attended. For this 2 reasons I don't give them 5 stars. Positive points: - Great communication - Fast email replies - Honest - Usually they respond to the reported issues (as I said, except my last one..) I recommend this agency and suggest Alex / Curtis as point of communication. Thanks.

Worst company ever Worst company ever. They didn’t care that the house we rented was riddled with mould, I lost thousands of pounds worth of stuff due to mould that all had to be chucked out. The kitchen was absolutely disgusting and the cupboards were full of mould meaning I had to throw more things out. I had a one year old daughter at the time and it was bad that they could leave us in that state! Emails were ignored by Gemma and eventually someone else took over from her and they were no better. Then we had to get environmental health involved who then informed us that the landlady didn’t have any licenses to be renting out the property which I think is bad and the company should have made sure she was allowed to do this.