Worst company ever Worst company ever. They didn’t care that the house we rented was riddled with mould, I lost thousands of pounds worth of stuff due to mould that all had to be chucked out. The kitchen was absolutely disgusting and the cupboards were full of mould meaning I had to throw more things out. I had a one year old daughter at the time and it was bad that they could leave us in that state! Emails were ignored by Gemma and eventually someone else took over from her and they were no better. Then we had to get environmental health involved who then informed us that the landlady didn’t have any licenses to be renting out the property which I think is bad and the company should have made sure she was allowed to do this.

DO NOT rent from them. Ever. Tenants! DO NOT RENT WITH SAINTS. If anything in your house goes wrong they will make blind promises and never fix anything. They show up unannounced to perform property checks, and then never fix anything that is wrong. And good luck getting your deposit back - it took me OVER A YEAR. Yes. One whole year to get 90% of it back (not the final 10%). They are scum and should not be allowed to call themselves a reputable company.

Very polite to your face From the perspective of the tenant, awful. So polite and kind on the phone and then they don’t do anything about anything. Left us with floor to ceiling black mould for months while telling us once a week that it would be “fixed this week”. Our front door repeatedly malfunctioned - it came out of alignment with the wall, about three times a year, due to subsidence of the front wall of the house. Saint left us without a working front door for weeks at a time (including a 5 week stint over Christmas and new year). After we left, Saint conducted their inspection, confirmed they would return our deposit…. and then didn’t return our deposit. Eventually after MANY emails and calls from me they returned part of the deposit (without explanation as to why some was missing). It took a further 2 weeks + 7 emails + 3 phone calls to get the rest of the deposit back, despite Saint promising repeatedly that it would be “transferred today”. Disgraceful

Unresponsive and poor communication I’ve been seeing some good reviews for Saints but it sure isn’t for me. I’m a tenant who have just moved in. The settling down process has been painfully slow and communication has been really poor. Up till now, the inventory still isn’t complete. It always has been me who had to chase them for everything. Whenever I tried ringing the office, they will take a message and never get back to me. Or when I’m told I will get a reply or call on the day, I never do. The whole process becomes repetitive and it puts me in an awkward position where I have to constantly ring them. When something seems to be planned, it is always verbal, no email confirmation to make it official. What makes it even worse is it doesn’t happen and I have no way of backing it up what they promised. Overall, my experience so far is really poor considering how much time and effort I’ve put in chasing them but gotten nowhere. I’m open to any discussions or explanations from Saints so feel free to drop me a line.

Thank you We would like to take this opportunity to say a big thank to Megan and her team at Saints estate agents. We first met Jason in October 2019 when we decided to sell our property. Megan planned the photos to be taken professionally of our home before going on the market. We then sold the property with Haart estate agent, but the sale fell through. So, we put the property back on the market in April 2020 with Saints again. Megan went above and beyond to sell our home. She found us a buyer after 2 days of the property being on the market and it even became a bidding war. This buyer was so happy that the offer they put in was accepted by us., Megan was heavily involved throughout the process. She kept us calm and did all the chasing regarding all 3rd parties. Even when the process was getting stressful Megan helped us to stay calm and at ease. She gave us weekly updates just to keep us in the loop of what was going on. We finally completed the sale on the 30th September nearly a year later with no thanks COVID. Saints estate agents are professional and a very friendly business. If we were to sell my house again, I would use Saints without any hesitation. I have referred them to my parents to also sell their property. Thank you Temi and Lydia