Excellent Customer Service! I recently booked a property with AirhostForYou in Brighton and I thought the customer service I received was excellent! Any queries I had were answered within a matter of minutes by Jessica and the team. Made my first trip away in nearly 2 years a memorable one!

Great property management. Airhost have managed my property for 3 years now and they do a superb job. They are fast to contact me if there are ever any questions, asking how I would like it handled. They have their own network of plumbers, handymen, electricians etc. More than that my flat is now almost always booked. They built that for me with the presentation and managing of reviews and clients. I live abroad and to know the day to day management of the property, bookings and maintenance is seamless and professionally handled is such a relief. I recommend them highly!

Superb, skilled team and deep knowledge of holiday lets Airhost For You has been an essential part of the success of our properties in Brighton. A super skilled team that are extremely knowledgeable in the highest levels of customer care and property maintenance is combined with a deep knowledge of the Airbnb marketplace. We have been delighted with their continued support and will use them for all our Airbnb lets moving forward.

We have been consistently impressed… We have been consistently impressed with the level of professionalism and care shown to us, and our home, by the team at Airhost For You. We've been happy clients of theirs for several years now, long enough to empirically state- they are fantastic! It is greatly reassuring to have such support. Thank you Airhost!

Not a great experience We used Airhost's full management service while we were travelling for three months. I'll start with the positives. Airhost were generally easy to get hold of and their staff were all friendly. They provided an initial property visit to give advice on how to prepare the property, and the photos and advert they produced for the property looked good. We were also surprised by the nightly rate we could get for our flat. When we returned from travelling our flat was very clean, as we had left it. However, there were a number of areas where we felt let down. 1) We received several reviews with negative feedback on their stays as a result of Airhost not doing their job as well as they should around the check-in process. For example, basic things like guests not being told the flat number or how to access the parking area (both on more than one occasion). 2) Because of this, we weren't able to completely switch off from looking after the property while we were away, and on several occasions had to answer questions from airhost that we had addressed before. We also no doubt lost out on income as a result of some less than positive reviews. 3) Airhost's pricing structure is quite opaque, and given the issues we experienced with Airhost's management, didn't feel like good value for money. All in, for the full management service including tax, we paid around 30% of our earnings (EDIT: to be clear, this because the 18% quoted doesn’t include a load of additional charges, as well as VAT). I haven't done a like-for-like comparison with other companies so I'm not sure if that's expensive, but it's worth being aware that's what it adds up to. Some of the fees also feel unnecessary and petty. For example, a £9.99 annual fee to write welcome messages to guests feels petty relative to a property being let out for £200 a night; and a £25 monthly replenishment charge, which is charged whether the property is booked for one night in a month or the whole month. We were also told that we'd have to pay an extra £100 for them to send us electronic copies of the photos they took of our property. Based on this experience, I'd find it hard to recommend Airhost's services, unfortunately.