IF YOU WANT LOT OF STRESS DURING YOUR VACATION BOOK FRANK PORTER !!!! Horrible service we received from FRANK PORTER. Very dishonest service. Stay away from their listings. I have been with AIRBNB for 10 years and never had this much issues. We stayed at they Burj Royale apartment in DUBAI. Never ending messages which got us nowhere, as everytime there was different person talk to or just chat bot. They listing description are misleading, and you never got what they describe in their listings. In our case it was the roof terase, pool - which was just for people of 14 years old and plus. And we had 6 years old son. Smell from sewage treatment plant, next door. They do not provide your with basic amenities like washing up liquid and enough toilet paper. We booked for 3 and got duvets and covers for 2, one night had to sleep under thin sheet. Also did not provide enough towels and our requests we ignored. THE CHERRY ON TOP, I requested refund or compensation during our stay which they ingnored. After we checked out, they created issue that we damaged tv and requested 400 eur compensation. Luckily we have video evidence to disprove it.

Perfect for a Family Stay The property was amazing from the moment we entered the apartment block right until our last day. the property was clean, comfortable and all amenities like the pool, sauna, gym and changing rooms were great. I'd happily stay here again, it's great and secure for small children for sure. Frank was amazing, very responsive.

Mr.best Mr. Frank was wonderful host for my family! I booked this property for my parents and younger brother but it was their first trip in abroad that they need English language to socialize that's why I was a bit worried about their check in and all stay in there but fortunately it was super easy with Frank he was very quick to respond and everything in his property was well prepared that you don't have to ask for anything from them. My parents had a bit problem to find something to eat cause they don't really like new things to try they also tried everything but it was perfect that they were able to cook in the apartment and the kitchen was master my mom like it! I actually chose this property because of it's pool with wonderful view of the Burj khalifa and my younger brother is the happiest one for the decision he spent most of his time in there a bunch of good photos and stories for his insta😅... highly recommend it!

Appalling We rented an apartment on airbnb managed by Frank Porter. When we checked in we were shocked by the state of the place. The bedlinen was dirty and covered in hair, the apartment wasn’t clean and stank of stale cigarettes despite being advertised as non smoking. The place was disgusting. We called them and at first they refused to give us a full refund. I asked to speak to a manager and despite me calling them again 4 times. No one called me back. Luckily Airbnb stepped in and gave us a full refund.

the apartment has everything for working and cooking the apartment has everything for cooking, the best view of Dubai Marina, clean and good internet, 19th floor, very quick wait for the elevator. We'll be back again.