IF YOU WANT LOT OF STRESS DURING YOUR VACATION BOOK FRANK PORTER !!!! Horrible service we received from FRANK PORTER. Very dishonest service. Stay away from their listings. I have been with AIRBNB for 10 years and never had this much issues. We stayed at they Burj Royale apartment in DUBAI. Never ending messages which got us nowhere, as everytime there was different person talk to or just chat bot. They listing description are misleading, and you never got what they describe in their listings. In our case it was the roof terase, pool - which was just for people of 14 years old and plus. And we had 6 years old son. Smell from sewage treatment plant, next door. They do not provide your with basic amenities like washing up liquid and enough toilet paper. We booked for 3 and got duvets and covers for 2, one night had to sleep under thin sheet. Also did not provide enough towels and our requests we ignored. THE CHERRY ON TOP, I requested refund or compensation during our stay which they ingnored. After we checked out, they created issue that we damaged tv and requested 400 eur compensation. Luckily we have video evidence to disprove it.

Amazing flat at Dubai Marina We had an amazing time in a flat booked via Airbnb located at Dubai Marina, next to the Intercontinental and opposite of Hilton an Marriott Hotel. The flat was exactly like shown in the provided pictures. We enjoyed the balcony with the amazing view a lot. Dubai Marina is a great spot to be, very vivid, lots to do and see, like the City Center the area of Dubai Marina seems to never sleep. Check in in the middle of the night was easy and also the check out early in the morning. The staff of the house was very friendly. The house has a great pool and underground parking, we were happy to use both. Super markets are just next door, Dubai Marina Mall on the opposite side of the water, the beach just 10 min. walking. We definitly will come back and choose the same location again.

Appalling We rented an apartment on airbnb managed by Frank Porter. When we checked in we were shocked by the state of the place. The bedlinen was dirty and covered in hair, the apartment wasn’t clean and stank of stale cigarettes despite being advertised as non smoking. The place was disgusting. We called them and at first they refused to give us a full refund. I asked to speak to a manager and despite me calling them again 4 times. No one called me back. Luckily Airbnb stepped in and gave us a full refund.

Great stay Great stay! I feel like they truly care about there customers. I will be coming back

Anna was excellent Anna was our contact. She was superb, solving many problems quickly and efficiently. She was our contact at Frank Porter company that managed the AirBnB in Dubai that we stayed at. Outstanding service. Timely responses. Knowledgable. Thanks Anna.