IF YOU WANT LOT OF STRESS DURING YOUR VACATION BOOK FRANK PORTER !!!! Horrible service we received from FRANK PORTER. Very dishonest service. Stay away from their listings. I have been with AIRBNB for 10 years and never had this much issues. We stayed at they Burj Royale apartment in DUBAI. Never ending messages which got us nowhere, as everytime there was different person talk to or just chat bot. They listing description are misleading, and you never got what they describe in their listings. In our case it was the roof terase, pool - which was just for people of 14 years old and plus. And we had 6 years old son. Smell from sewage treatment plant, next door. They do not provide your with basic amenities like washing up liquid and enough toilet paper. We booked for 3 and got duvets and covers for 2, one night had to sleep under thin sheet. Also did not provide enough towels and our requests we ignored. THE CHERRY ON TOP, I requested refund or compensation during our stay which they ingnored. After we checked out, they created issue that we damaged tv and requested 400 eur compensation. Luckily we have video evidence to disprove it.

Great stay Great stay! I feel like they truly care about there customers. I will be coming back

Perfect for a Family Stay The property was amazing from the moment we entered the apartment block right until our last day. the property was clean, comfortable and all amenities like the pool, sauna, gym and changing rooms were great. I'd happily stay here again, it's great and secure for small children for sure. Frank was amazing, very responsive.

Totally unprofessional and non reliable We booked one of their apartments in Dubaï back in September 2023 for a one-week stay in March 2024, so more than 5 months in advance. While I mentioned that I was traveling with a 2-year old baby and a 7-month pregnant wife, they canceled my booking less than 24 hours in advance for no reason. I arrived in Dubai with my family with no housing and I had to find a last minute solution. I did not receive any compensation nor any relocation solution. Shame on you Frank Porter. I highly recommend you NOT to book anything with them, there are plenty of other companies for apartment renting, which are much more reliable, respectful and professional.

A wonderful and comfortable place A wonderful and comfortable place. Excellent treatment by the management. I advise everyone to book at this place.