Alarmed and concerned for my 401K No Stars! My company just enrolled in Human Interest. I wish they had done their homework. Rollover checks are cashed by HI, yet the money instead of getting deposited into user account, is kept elsewhere for several weeks. Instead of being invested and growing for the account owner, it may be earning short term interest for someone else in this company. Member account balance and plan performance dashboard stats do not make sense. They claim earnings and positive performance percentage, yet your actual cash balance can be LOWER than amount you contributed into your account. Suspicious. I do not like what I see. I wish I never enrolled, and did not rollover funds from my prior company plan. I suspect when I leave Human Interest I may end up with less money in my 401K then my contribution, as this company may be doing with members funds something other than investing and compounding retirement funds to benefit its plan participants. I hope someone audits how HI operates.

Customer service is so poor Customer service is so poor. I call, email suppport and leave voice mails and there is impossible to reach a human. I have an inquiry they need to resolve and it has been open for weeks. Impossible to get through to anyone who can help. What is the point of a customer support email or phone number if it doesn't actually get you support?!

Worst Customer service ever Worst Customer service ever. Did a rollover from my previous employer. It has been weeks and it has not cleared, no status update. When you call you have to wait for almost one (1) hour to reach someone.

Lots of problems Lots of problems - said that they would be available to answer employee questions, but actually were only available for the business owner's questions, but even then gave conflicting information. Feels like they will tell you what you want when you're signing up and then tell you the truth once you've paid them. Terrible customer service - their general support is almost non-existent, won't answer numerous emails and calls.

Avoid - Terrible Costumer support- Cannot provide answers to problems After a great presentation from the Sales Rep of H.I , I decided to switch our Simple IRA plan to a 401K with H.I. What a mistake, The onboarding was terrible; no one contact me on how to start the plan, and no one did the presentation to my employees about the benefits of the plan. I was doing the contributions manually by uploading the excell to the website and everything was working fine, but after I asked to switch to automatic contributions from our payroll system. H.I have not been able to post contributions more more than a month. You cannot reach anyone at their customer service and the assigned manager left on vacation, the manager does respond to emails. My recommendation, avoid this company at all costs.