Worst Customer service ever Worst Customer service ever. Did a rollover from my previous employer. It has been weeks and it has not cleared, no status update. When you call you have to wait for almost one (1) hour to reach someone.

Customer service is so poor Customer service is so poor. I call, email suppport and leave voice mails and there is impossible to reach a human. I have an inquiry they need to resolve and it has been open for weeks. Impossible to get through to anyone who can help. What is the point of a customer support email or phone number if it doesn't actually get you support?!

Our company recently switched to Human… Our company recently switched to Human Interest and its the worst customer service I’ve experienced in 20 years. No response or have to follow up multiple times. One time I finally talked to someone and it sounded like he was walking outside eating his lunch. Completely unacceptable and would stay away from using them.

Avoid - Terrible Costumer support- Cannot provide answers to problems After a great presentation from the Sales Rep of H.I , I decided to switch our Simple IRA plan to a 401K with H.I. What a mistake, The onboarding was terrible; no one contact me on how to start the plan, and no one did the presentation to my employees about the benefits of the plan. I was doing the contributions manually by uploading the excell to the website and everything was working fine, but after I asked to switch to automatic contributions from our payroll system. H.I have not been able to post contributions more more than a month. You cannot reach anyone at their customer service and the assigned manager left on vacation, the manager does respond to emails. My recommendation, avoid this company at all costs.

Can't get in touch with them for loan Can't get in touch with them to take out a loan, have been trying for 3 weeks. They are holding my money hostage, effectively.