This may be the worst customer… This may be the worst customer experience I have ever received. They would not let me return an item that did not match the description on the website because it was hours after the 7 day cutoff, which I was out of town for the entirety of due to the unfortunate delayed delivery of the item purchased. Their rep was downright mean, refused to directly answer questions, and each painfully slow response just reiterated their return policy. 7 days, and not a minute over. Got it. I’ll never pay for this awful service again. If you get assigned to Cass, just give up. Her nonsensical responses will make you want to bang your head against a wall. I give the whole operation 0 out of 5 stars.

I had an extremely disappointing… I had an extremely disappointing experience with SEEL.com. I purchased an item from Shopping Simmon and decided to purchase return insurance offered by SEEL.com to guarantee my peace of mind. However, when I needed to return the item, I faced a real saga to get my money back. It has been four months since I contacted SEEL.com to request a refund, and so far I have not received any satisfactory feedback. They already have the item in their possession, but they continue to ignore my attempts to contact me and do not refund the amount paid. This lack of accountability and transparency on the part of SEEL.com is unacceptable. Not only did they renege on their promise to offer a returns insurance service, they also showed complete disregard for consumer rights.

Seel Insurance is a Scam!!! Don't trust Seel Insurance, it's a scam! Shop Premium Outlet uses its service. They claim you pay %10 of item cost for insurance, and a $10 shipping fee is deducted if an item is returned. But they sent me a 1lb 12 oz postage when my item is 14lb. Customer service was rude and refused to cover the shipping amount. Resources Seel.com wasted on my end : -> Insurance cost + Full shipping charge + Time off from work to go to USPS + Headaches to deal with Rude Seel back and forth + A useless item you can't get ride of taking space

TERRIBLE!!!! TERRIBLE!! I sent back 2 of 4 items I didn’t want to keep. They approved it. It was sent within the 7 days time frame. I did my own UPS for delivery and have proof. They sent me an email that they rejected it cause it wasn’t within the timeframe which is absolutely NOT TRUE!! They have my items, I paid to ship back and now out the dollars for the items and the shipping. This is supposed to be a guaranteed return if done by their rules of which I also had to pay extra for that as well! Now they are ignoring me. Such a SCAM!! will take action with my credit card at this point. If they comply with my refund then I’ll remove this review!

I ordered some boots on Facebook I ordered some boots on Facebook, insured by this company. Never got shipping or tracking notice nor did the boots ever show up. Contacted this company, now known as Cass & Seel. They claim they refunded to my PayPal but there are no transactions on my PayPal or credit card. They are definitely part of the scam!