Don't take initiative to follow up with… Don't take initiative to follow up with client. Client has to initiate follow ups. Very disapointing working with Mortgage Rep.

Efficient and responsive at start, but less so after we committed to them. They were great while we were shopping. After we dropped the other companies they were less responsive. Pretty much handled in the length of time they said. The actual closing paperwork had several errors. They immediately sold the loan, and we were not notified. It took several calls to confirm the situation and get details. In the process we ended up making 2 loan payments in the first month so as not to run the risk of recording a late payment.

Was helpful and available at first Was helpful and available at first. After being told that I was approve and to pay $500 for an appraisal, I was told that the underwriter needed more income and various other items. Lost $500 dollars dealing with my Loan Officer. I think Brightpath is a good company, just had a very rude and uncaring loan officer.

Poor Experience Too difficult to work with. Rude to client's agents. Unprepared with wiring instructions at closing. Would not do mail-off closing for out of state seller.

I have never seen a thing like this in… I have never seen a thing like this in my entire life. We are in a world where people don’t follow due process any more and keep to terms and conditions. I had a one year contract with Brightpath and before the contract could end, I had informed them I will not be renewing the contract as I was looking to go to an A bank. After going back and forth with them they eventually agreed. I had emailed them letting them know that I will be going elsewhere as their interest rate was out of this world and they are always never accessible through phone calls. My lawyer sent them a message letting them know we want to pay off the loan of $165,000 and this people are asking for extra $35000 extra for no reasons what so ever.we have been consistent in our payments and has never owe them. I have told them I will take them up as no one deserved this bully