Thomas
GBDon't take initiative to follow up with… Don't take initiative to follow up with client. Client has to initiate follow ups. Very disapointing working with Mortgage Rep.
Charlie
GBPoor communication & lack of notice regarding lower rates. My wife and I did not receive clear directions regarding the required documents which caused delays and much frustration. An overall poor communication experience. We had NO updates on rate changes. Had we not monitored and notified our represenative of the lower % interest rate change it would have been to our detriment. We will not recommend Brightpath.
Consumer
CAI have never seen a thing like this in… I have never seen a thing like this in my entire life. We are in a world where people don’t follow due process any more and keep to terms and conditions. I had a one year contract with Brightpath and before the contract could end, I had informed them I will not be renewing the contract as I was looking to go to an A bank. After going back and forth with them they eventually agreed. I had emailed them letting them know that I will be going elsewhere as their interest rate was out of this world and they are always never accessible through phone calls. My lawyer sent them a message letting them know we want to pay off the loan of $165,000 and this people are asking for extra $35000 extra for no reasons what so ever.we have been consistent in our payments and has never owe them. I have told them I will take them up as no one deserved this bully
Valley Rogers
GBThe process started well but from… The process started well but from appraisal to first payment it has been a confusing process.
Joshua
GBPoor Experience Too difficult to work with. Rude to client's agents. Unprepared with wiring instructions at closing. Would not do mail-off closing for out of state seller.