Valley Rogers
GBThe process started well but from… The process started well but from appraisal to first payment it has been a confusing process.
Walt Olson
GBVery Disappointing Experience!!!!! A year ago I refinanced my mortgage with Brightpath. I was hoping to refinance once again. . . . .after more than 6+ months I finally terminated the refi loan process. This was the most convoluted, frustrating process I have ever experienced. Underwirting kept moving the goal posts. . . . .a very inconsistent, confusing process that eventually caused me to go with a national competitor. Not sure what changed in the past year but this is NOT the same company I dealt with successfully a year ago
Consumer
CAI have never seen a thing like this in… I have never seen a thing like this in my entire life. We are in a world where people don’t follow due process any more and keep to terms and conditions. I had a one year contract with Brightpath and before the contract could end, I had informed them I will not be renewing the contract as I was looking to go to an A bank. After going back and forth with them they eventually agreed. I had emailed them letting them know that I will be going elsewhere as their interest rate was out of this world and they are always never accessible through phone calls. My lawyer sent them a message letting them know we want to pay off the loan of $165,000 and this people are asking for extra $35000 extra for no reasons what so ever.we have been consistent in our payments and has never owe them. I have told them I will take them up as no one deserved this bully
Tony M
GBHelped me get a equity loan Helped me get cash out of my home with a home equity loan. Quick closing.
A. O.
GBOur Loan Officer was quite rude and condescending... Although I got a good deal on my refinance, my loan officer was quite rude and condescending. During one of our conversations he actually told me to "calm down" when I was simply and politely answering a question he asked me. I do not expect to be treated this way by a company trying to earn my business. I am sorry to say that would not come back to Brightpath and cannot recommend this company due to the lack of customer service I received.