first order --- Boston with Cushions first order --- Boston with Cushions, needed meds for her. Found this and talked with Vet. Had the best prices -- ordered and Vet gave Rx to them. Updated shipment for 2 day. Med never got here, checked tracking even with my PO and it shows to be in Oakland. Called Co. and did not get any satisfactory customer service. refused to give refund, stated they had to have prior approval from mgmt. to resend order and did not know what would happen if other order came in. Do not recommend this and above all after talking with Vet., she will not recommend this facility for pet medications.

At first I thought the drops were … At first I thought the drops were upsetting my pooches stomach, so I backed off giving fewer drops. I then upped the dose to two drops more than for her weight and I believe I am seeing less of a voracious appetite, and some definition in her waistline. Her Cushings is probably not a bad case, no hair loss or infections, but I certainly am glad this was available instead of the awful RX the vet recommended. She, has been on the drops a couple months, and I would recommend this.

Their prices are great however if you… Their prices are great however if you order online and have a different billing address and residence address they want you to send them a copy of your driver's license and credit card. I do a lot of ordering online and have never been asked by any vendor to send my driver's license and credit card. When I asked if there was another way of validating the information the woman told me that she would cancel my order. With six dogs and two cats there's a lot of other vendors to buy from.

Do not use! Five days after ordering the medication still had not shipped. Their phone number goes straight to voice mail. When someone returned my phone call it was with a very heavy Indian accent (I couldn't understand the message). If you check on Google maps you will discover that their address is a very small building behind a rental office. This appears to be a one or two man operation. They may have been okay in the past but there are clearly numerous problems now in May, 2018.

Pray you don't need customer service. All was well until I stopped the monthly autoship for an expensive medication. I did so because my vet took my dog off it. When the vet decided to put him back on it, I simply restarted the autoship. I was then notified that multiple shipments had been shipped at the same time. When I tried to contact the company to find out what was going on, I was connected to a call center in Asia. Neither person I spoke with could speak understandable English, and the issue was never corrected. There was no way to speak with someone in the U.S, where the company is presumably based. Absolutely ridiculous. I would never do business with this circus again.