Staff were patient Staff were patient, comprehensive, and made the process simple for me. It comes highly recommended.

I had very bad experience… I had very bad experience unprofessional firm out of Orlando area I didn't recommend for any one after been approved for the loan and did my search they lower the loan amount because of their less experience out side of other area really don't recommend at all

Competitive fixed interest rates and no fees Initially chosen as they offered mortgages for shared ownership properties. Good customer service etc and competitive low fixed interest rate with no fees for my first mortgage. Have recently used them again to borrow more to buy outright (due to council sell off to clear some of the national debt). Again, fixed interest rates were comparable with other leading well known/accredited British banks such as NatWest and therefore chose to continue to use them, as it was alot simpler to add on top of what I've already borrowed (minimal documents as British national citizen and quick decision tree call to confirm with approval certificate) rather than start afresh with some other company. I manage my mortgage online and have also found the telephone customer service good. The recent merger with Virgin money, one of the small number of home grown, respected, hard working, British billionaire business tycoons is also encouraging. I like my well earned British money to pay back into national British companies. Ultimately, I recommend using Nationwide for mortgages.

Poor service so far Terrible, been waiting weeks and weeks for an update on my mortgage application/ valuation only to keep being told each week 'it will be looked at this week'. I understand delays with COVID and high numbers of enquiries but very bad service and getting no where

Great experience Working with Nationwide was a wonderful experience, I worked with Ronald Green and he was patient, kind and stuck with my throughout the whole process.