customer
GBMy loan agent My loan agent (Luis) went above and beyond to make sure all my concerns and questions are addressed accordingly. He's was very kind, understanding and readily available. I'm happy to have him and would like to work with him again if given the opportunity
Josephine C
GBWebsite not well designed Website not well designed. Hard to get someone, always a long wait & mistakes with my payments. Refi loan officers would only give rates over the phone and not in writing even after running credit report. When decided to go for the refi the rate jumped more than 5 points in just 2 days during the time Feds was lowering rates?! Bait & switch. Another refi loan officer is non-responsive after running my credit score again. A waste of time & deduction on my credit scores for nothing .
Mortgage Refinance
GBFeedback Customer Service The closing costs were not fully explained. We were told they would be $1300 which they were but the additional costs involved were not shared up front. We had to clarify when the closing papers were sent. We did not receive the initial email regarding closing docs, requested an update after over a week of no news. They were resent but we felt communication was abrupt as though we were frustrating staff in not receiving the first email. We had to request updates along the way.
Todd Mc.
GBGREAT Experience GREAT Experience I had a great review refinancing our property with Arc Home. They held the mortgage previously and decided i would respond to them when reached out to schedule an appointment to evaluate whether it would be wise to refinance. Amazingly we completed the process in just less than 30 days! And that's when many others are doing the same thing! Everyone was super helpful and kept us on task! Thanks everyone!
customer
GBWe told Arc Home about our interest in… We told Arc Home about our interest in refinancing our existing coverage with their company. They immediately addressed our concerns. We went through the process and was approved within a short period of time. They were well organized and efficient. It's a pleasure during business with them.