This has been the best buying experience... This has been the best buying experience ever! Everyone I spoke with has been prompt, friendly and informative in their response. There was no delay in the process and I am closing on the date I was told. **Update** I get a call the DAY before my closing that there was some things missing and they needed to push my date. It was changed to a week later. Once again, I receive a call DAY before the new closing date that everything is done but just waiting on underwriter to approve. Well, that date was missed bc underwriter never got to it! It’s Now 10 days after my initial closing date and still waiting on underwriter to stamp my docs. The lawyer explained to my lender that if I didn’t close on the second date they wouldn’t have any new dates until 2 wks later. I only have 5 days left on my apt.

How about common sense loan documentation I understand that certain steps have to be taken when getting a home loan. However,if you are a current customer with no late payments ever in history of loan, and your refinance will lower your payments nearly 1/3, seems that a few things should not be required. Sure; check that credit rating is still high and no lawsuits for delinquent payments are on file. Once you see that bank statements show the same income sources, why do you continue to need documents? Same house same borrowers lower payments. Simple logic...make rules that are not one size fits all. They pay on time now: what are the odds they will continue the auto payments on a lower rate??? Probably 100%....

There was great communication in the… There was great communication in the beginning of the process. Once the rate was locked, the communication stopped until a couple of weeks later when it’s ready to sign. The experience would improve if there was an occasional status update or a way a customer can track online with perhaps target dates and percent complete.

The staff assigned to our refinance was Stephanie Vigliotti and Melissa Breen The staff assigned to our refinance was excellent. Melissa Breen and Stephanie Vigliotti made this an extremely smooth process and were always on top of everything. Every question was answered immediately. It was stress free process and I thank them for their hard work and attentiveness.

My experience with Arc Home was amazing! My experience with Arc Home was professional and a very smooth process from application to closing of my loan. The entire team was amazing! I would highly recommend Arc Home to anyone looking for a mortgage lender. The date of experience keeps changing what I chose - 10/26/2022 to 10/25/22 - tried to edit a few times.