Slow support team I’ve traded with them before I’ve been waiting over a week for anyone to sort out my account as for some reason it says “other” on the account status but no one’s getting back to me anyone else has this problem? Also my trades are disabled and it’s two brand new accounts I’ve had credentials for

Got help from Matz on discord Got help from Matz on discord, gave useful and fast replies. Understood my issue and tried his best to find a solution which unfortunately we couldn’t come to. Overall very happy with the support he gave.

Excellent support I had a couple of queries regarding the credentials for my funded account and about the withdrawal process for another account of mine. Aidan has helped answer both queries over the last 2 days and he has been replying relatively quickly. The support team has drastically improved over the last few weeks as I’ve gone from receiving no reply after a week to receiving replies within a few hours. Only onwards and upwards from here. GIVE AIDAN A RAISE!!

Very slow responses Similar to other people here, I have also requested my new credentials after they switched to DX and I have sent them 3 emails over 2 weeks asking for them and I’ve had no response. I do believe they are a trustworthy team because of TJR however their customer support is rather disappointing. I do like 1of1 and will continue to use them but until I get my account back like others then it’s a no go and no recommendations from me

Good firm Haven't had any problems with them, payouts on time, quick support, good spreads and no commisions. Be aware that I've only have experienced MT5 with them so I can't say anything about there new platform dxtrade. Overall good experience!