excellant professional service It is not easy to have to ask for a loan, but with the professional service I received when asking for help, it became much easier. And during the process the agents were exceptionally courteious and comforting. Karen in the South Elgin, Il office went above and beyond to help. Phone calls were always returned in a timely manner. I would recommend Springleaf and that office to friends and family.

Excellent service! Theresa, our loan rep, was the perfect person to help us complete our transaction! She was very knowledgeable, friendly, and performed our transaction in a very quick and efficient manner. She gave us all the information we needed to make smart choices about our loan and walked us through the process with ease. In addition, the business was very friendly, clean and inviting. I would recommend Springleaf to anyone looking to take out a personal loan!

Excellent Excellent Service!! We applied for a loan online, within minutes we were called. BrendaLiz M. (@ the Waters, Tampa, FL location) was wonderful, courteous and professional. She made us feel important and part of her family. Knowing that its stressful applying for any loan she made it a breeze, and not only that she fought for us. Brendaliz answered all our questions even though we thought they were insignificant she didn't hesitate nor made see like a "duh" moment. She is truly a great example of what customer service should be AWESOME!. Thank-you Brendaliz!!

Wonderful Company! Trustworthy, outstanding customer service. I was skeptical initially about trying another personal loan company because I really got ripped off by the last one i dealt with . But Chris, the manager, was so easy to talk to, explained everything Iams was very upfront with the interest rate and any fees. I simply felt I could trust him. When I went in the office to do fish the paperwork, Veronica, the sales associate, explained everything carefully. She was so efficient, pleasant and a joy to work with. It is rare that I have such an outstanding experience with any company, especially a loan company. I am happy to recommend you to anyone I know!

Poor Customer Support Don't bother doing business with them even after they merge with One Main. They can not handle their paperwork and make false promises. I have waited forever for a simple payoff letter which I still don't have. My closing date for a refinance was cancelled due to this which caused a drop in my credit score also. They say they will fax within 24 to 48 hours, but they don't. Withholding my documentation is against the law, and I intend to follow though with state and federal banking commissions.