SLS has very good customer service SLS has very good customer service. and a number of plans for different ways to manage your mortgage if needed. The website is easy to use and has lots of options, including, answering questions and paying your mortgage payment online.

My SLS representative listen and made my anxiety disappear. I was feeling anxious when making this call; and thankfully my SLS representative, Justin, was professional, confident and kind. He did not rush me off the phone or cut me off; and his answers to my questions showed he took the time to actually listen. When I ended the call my anxiety was gone because my representative cared.

ExcellentService When I was notified by lawyers on Friday that my sale would be closing on Monday, I was sure I wouldn't be ready. But Jordan rose to the occasion and took care of it. I had the payoff statement on Monday morning. Excellent service.

This company disrespects seniors This company disrespects its clients It does not account for phone payments even though they have Been made in a timely manner They are now refusing my payments saying i am in forclosure I have faithfully made payments Recording them as they are made by phone They have failed to send statements as requested until Most recently after i spoke to A HUD REPRESENTATIVE. I requested a statement after my complaint and they sent it I meet with a rep next week This company is the worst you cant rely on your communications being responded to leading to a critical situation as it applies to mortgage payments made by phone. I am a senior and I am angry This is serious

Incorrect Tax Forms I have a home improvement loan with them (sold from another servicer). They sent the 1098 in a timely fashion, and I filed. On 04/07, they sent an "ammended" 1098. This was too late to take care of prior to 04/15, and it will cost me money to re-file. They can't even keep track of how much interest I paid. Incompetent.