John Newton
GBFriendly/professional customer service Friendly/professional customer service. As a new client I was helped in everything I asked for and was even given some things in the future which would help me in working with HAA.
Sasha
GBMisleading, worst precious metal company around. Set up delivery from same vault but made me pay 3 shipping fees of $40 each. Then items were not received but when calling FedEx they were returned to shipper. Items not returned to vault and emails and phone calls have been ignored. I would stay far away. I will never buy from them again. Horrible experience.
Bob Fies
GBHappy HAA customer Happy HAA customer. I joined HAA 4 years ago and have had no problems whatsoever. All phone calls answered within two minutes and responded to efficiently. One IT glitch yesterday corrected within 24 hours. Highly competitive rates for buying and selling and straightforward competitive storage rates. All money transactions smooth. Strong security measures make me verify any contact or transaction-- a bit of a hassle but I don’t mind as it’s for my security. They have been supported throughout this time by people I trust-- Doug Casey, Bill Mauldin, Chris Martenson-- all solid investment folks. I strongly recommend them.
Barbara
GBJanelle was so patient and wonderful Janelle was so patient and wonderful . I don’t write many reviews but I wanted to express how helpful she was . My sister and brother in law have dementia and Alzheimer’s . Luckily they filled our POA but we are still in process of finding their accounts and understanding what I need to do . She was helpful in clarifying what Entrust Group is and hard assets . I once again want to say how much I appreciate her patience and explanation with such clarity and caring !
Kelly Ann Gonzales
GBQuick, Easy, and Friendly I requested a sale on my HAA account for metals I had stored in MetalStream (highly recommend if you're looking for an easy way to invest each month!) Mariah F. was able to assist with changing my address on file and requesting a check. They verified my identity (thank you for having such helpful security procedures in place!) and were able to change the address to my new residence and send a check for my sale. Thank you for your help! HAA will continue to have my business.