J Henry
GBJanelle was absolutely great to work with. Janelle was very professional and patient with me. I was selling assets for the first time, and she helped walk me through it. She did not rush me and gave me her full attention. Janelle, and everyone else I have ever dealt with at HAA have been wonderful to deal with. Great people, and great service!
Dave
GBNew customer with Hard Assets Alliance As a new customer with Hard Assets Alliance and a prospective metals purchaser, contacted your company via telephone and talked with Lindsey. She was very patient and helpful with this newbie. She answered all questions and made the purchase of metals for us very easy without incident. Lindsey does a good job.
Russell Borner
GBMs. Janelle I called Ms. Janelle for help in setting up my new Gold IRA...I had been bounced between HHA, Equity, US Money Reserve, and GBI and was about to cancel the whole deal...Her calmness, interest, knowledge, helpfulness, instructional capability, and professionalism brought me back from the edge. She deserves an immediate salary increase and promotion, should she desire one..
JAFO
GBHard Assets Alliance, spend your money elsewhere. I opened my account with Hard Assets Alliance about 6 months ago, and have been increasingly disappointed. Their customer service is extremely slow to respond to inquiries. They take not minutes or hours, but DAYS. I placed an order from my funded account, and seven days later they still have not shipped my order. I also tried to withdraw settled funds, but HAA stated (two days later) that I needed to re-validate the very bank account I had been funding my HAA account with the entire time. Additionally, Hard Assets Alliance has hidden charges and very high shipping fees. There are plenty of other precious metals companies available that charge a small spot over price and free shipping. Look elsewhere as HAA is slow and shady.
Larry Ross
GBJenelle - HAA Jenelle was kind and patient with me and continued working on my issue even after the call ended; reaching out to Equity Trust to request that someone contact me. Without her help, I would still be waiting (in the dark) about my account.