Extremely satisified! Cassandra and Ken were extremely helpful and patient throughout this entire process. We had a few issues which altered our closing dates, and they both were very flexible in helping me close at our desired date. Cassandra and Ken are true professionals and I would recommend their team to anyone in the market.

They took over my mortgage from another… They took over my mortgage from another lender. I never wanted to deal with this company. The agent I talked to on the phone while trying to set up a past-due payment related to a family situation was condescending, inconsiderate, and rude. If you have the choice, find another lender.

Planet Great!! Tim and his team were great. Very helpful in navigation of the “hoops” to get through, necessary for the loan. Would definitely recommend! Thanks to Tim, Jennifer, and Santiago!! We have a dream now realized because of your help!!

Fixed VA loan Fixed VA loan. Got at 2k. And out of nowhere with zero notice my mortgage increased to 2,947.87. Almost an increase of 1k. And with that being said no notice. Nothing, I have a homestead exemption in. Which was supposed to lower my mortgage. Not increase. And no real solution to get my mortgage back to the original 2k. This is completely unacceptable. I am very upset with planet home lending. And at this point would not recommend them to fellow veterans and service members.

Everything was awesome! Everything was awesome except for the overwhelming updates/incomplete documents from the VA loan side. There has to be a fix to this. Wrong closing dates, incomplete/missing numbers. Planet Home Lending has there stuff together, I wish VA loan side would streamline there process better.