The process and most of the people were… The process and most of the people were kind and professional but the processer should not be put in a position to interact with customers (especially new applicants). At one point I considered pulling my app.

Great experience, wonderful people to deal with. I would like to thank Daniel Cohen for his expert guidance in choosing the right loan for me. I would also like to thank Shannon Green for taking the time to explain the loan process in great detail. I was always able to get prompt replies to any questions that I had from either of these two wonderful people. There were no surprises and everything they told me would happen did happen exactly the way they presented it to me. I will definitely recommend Amerisave Mortgage Corp. to anyone I know looking for home finance assistance.

very helpful and attentive employees My experience was awesome, employees stayed in contact during the process of the loan. There was no problems getting ahold of the employees that were assigned to work with me through the process, if I had any questions they were answered and explained very quickly. Overall great and smooth experience .

Communication was Difficult Angela Ackerman was difficult to work with. She was hard to contact. I almost always got her voicemail which indicated she preferred people to email. When I emailed it didn’t seem like she read them because later when we would discuss issues that were important to me she acted like she didn’t know what I was talking about. Jose Valcarcel was excellent. He was able to get me the most competitive rate. I often contacted him throughout the process when I was not getting a response from Angela and he was always very quick to respond. If he did not know the answer he would find out and get back to me. Very professional and courteous.

Customer service was EXCELLENT Customer service was EXCELLENT! Phone calls are answered immediately or returned quickly. Russell Jameson and Allison Mull made sure the process was easy, transparent, and efficient!