Customer service was EXCELLENT Customer service was EXCELLENT! Phone calls are answered immediately or returned quickly. Russell Jameson and Allison Mull made sure the process was easy, transparent, and efficient!

very helpful and attentive employees My experience was awesome, employees stayed in contact during the process of the loan. There was no problems getting ahold of the employees that were assigned to work with me through the process, if I had any questions they were answered and explained very quickly. Overall great and smooth experience .

The service I received from Mark Kim… The service I received from Mark Kim was above and beyond any lending officer I have ever experienced. We were working on a couple of solutions he had available. I decided on one, and started filling out the application. All I needed to do was provide some documents for underwriting the following day. Then my mothers health took a scary turn for the worse. Upon learning of my mothers health issue he completely understood. He offered a sincere well wishes for her & I. He simply asked me to keep him informed with how things were going. I can’t tell you how much I appreciated him not bothering me with finishing the plan we started. The respect and professionalism he showed me is why I was reaching back out to him. I let him know I wasn’t interested in losing my current interest rate. This allowed him share a new program he could offer me without doing anything to my current mortgage. He found the prefect program to help me and my major stress, credit card debt. He took the time to actually talk to me & truly learned all about me, my kids, and the reason behind my debit. He ask if I could send him pictures of the landscaping improvements.

The process and most of the people were… The process and most of the people were kind and professional but the processer should not be put in a position to interact with customers (especially new applicants). At one point I considered pulling my app.

Tyler Nials and Krista Yates Top of the line. Tyler Nials and Krista Yates wete excellent in getting my loan processed. Both were knowledgeable, helpful, patient and did a magnificent job in getting my loaned processed timely. Thank you both and God bless you.