Y’all work together to make the process… Y’all work together to make the process smooth and the customer have a great experience with all the paperwork. Thank You to each of you that were involved in this process of the refinancing.

Performance This was my 1st time doing a refinance since purchasing this home in 2004. I'm happy to say I was very pleased with EVERYONE, things were done in a timely manner. The professionalism was OUTSTANDING. Thank you to all whom helped me with this transaction. Hopefully next year the interest rates drop so I can do it all over again. Lol

PHH Mortgage has the worst customer… PHH Mortgage has the worst customer service.. Their customer service centers are in another country where all the reps have very thick accents and are hard to understand. They will charge you for every type of payment unless its a scheduled monthly payment. Documents are are hard to come by. For instance if you want to view your original note you cannot see it on your online account.. you have to request it by mail and they charge you for it.

Great team and fantastic people Matthew and Eric was absolutely fantastic to work with. I could not believe that they refinanced our loan so quickly. Matthew really went above and beyond to explain and help me every step of the way! It was a pleasure to work with him and Eric. I will definitely work with them again!

Helpful, knowledgeable service representative We came across many obstacles while trying to refinance after divorce, but so many Thanks to Marisol Dormeus for her expertise and guidance through these obstacles! She guided us every step of the way until we finally had everything aligned and we were able to close on our refinance. She made the process a lot smoother. Thank you Marisol!!