I would give no stars if possible I would give no stars if possible. I was unable to travel home in July due to a sudden illness and had to attend a hospital in Switzerland. AXA took forever to reply to emails and phone calls. Numerous times I was told not to pay the hospital bill as AXA would pay this, and in January this was to be settled within a couple of days. I received a letter today from the hospital saying they have had to recover the funds, so I am now quite scared that I will have someone coming to my door demanding money. I was going to pay this bill back in October, but AXA said not to as it was easy to do their end. The amount of stress they have caused me is ridiculous. I will be paying this latest bill (which has risen by £200) and demanding the money back from AXA, I wonder how long that will take... What is even the point in having travel insurance if they company won't do their job. I will also be taking this further to the FO. This isn't even half the story. Do not use AXA travel insurance!!!!!

Not as bad. Money refunded, but lack of communication Not as bad as expected after reading all of the reviews here. My husband was admitted to the hospital with pneumonia while in DR. We spent 1 night in the hospital and the total cost was £3500. We initially wanted AXA to pay the hospital directly however the AXA advisor said that it may take a very long time since it was Saturday. We ended up paying ourselves and submited a claim when back in UK. We did have to chase them few times and there was lack of communication, however at the end we were refunded in full. It took around 5 weeks from submitting the claim to receiving the money.

Avoid My father in law was diagnosed with a serious condition 3 days prior to travelling for a short break which my wife and I had booked a couple of weeks prior. Unfortunately 1 day prior to travel we found out it was a terminal condition. Therefore we could not travel. Father in-law sadly dies the next week. Hotel chain would not refund (non-refundable rooms) and airline was being difficult. So decided to use our AA Travel insurance underwritten by AXA to claim back a small amount of money. AXA has been unhelpful asking us to share the same information twice and being quite brutal in their questioning. I have supplied all information requested including death certificate, hotel booking details and flight information. Their processes seem broken, they don't appear to want to support this small claim and they seem to use a mix of offshore / onshore contact centres which is not ideal when dealing with claims of a serious nature. I would be very concerned if we had an actual emergency and required support from this company. I will not be renewing with them.

Do not insure with AXA its a Con If you pay money to this company, it us worse than not being insured. Not only will they refuse to settle the most simple and straightforward claim, but they will waste your time. Their complaint team work to a 40 day response timescale. Cases are pushed into the long grass by spurious requests for unnecessary documentation and weeks /months go by without progress.

Would give zero stars if possible Would give zero stars if possible. Had to cancel trip due to injury.Submitted relevant documentation to support, heard nothing. Turns out cancellation letter from Crystal could not be opened ( Crystal have been useless) and I had to contact AXA to find this out and get Crystal to reissue, this took 3 attempts by the buffoons at Crystal. Once resubmitted again heard nothing. 10 days passed and after emails , called AXA and was assured claim would be prioritised, nothing. 10 days later have just called and been told payment pending and after 20 minute hold have been informed payment approved and will take 5-7 days. , nightmare. Constantly use stalling tactics.