BANDITS, SCAMMERS,FRAUDULENT COMPANY Shoud have to get less than 0 as they are big scammer to customers. Bought travel insurance via trip.com and they use different company but this is part of AXA group. After flight has been cancelled then I have sent all the doucments. They rang me few days later and ask silly questions about how, when, where did you purcahse policy and few days later they declined my policy for my arrival destination is not in Uk as I am not Italian. Such a big scammer and no reputation for all the services. Their car insurance policy is absolutely shamble. I have reported to watch dog.

Fraudsters Do not use this company. I submitted a claim in mid December when the trip of a lifetime I had planned needed to be postponed due to my wife suddenly being admitted to hospital for 7 nights a day before we were due to travel. I diligently phoned all airlines, hotels, trip providers possible (our original trip was for 6 weeks) making several stressed calls trying to receive refunds where we had to cancel. I managed to receive refunds from most companies, however ended up needing to claim for a few hotels and some internal flights that I was unable to cancel. I thought this would be straightforward with a company with a name such as Axa. Several rounds of requests for the same documents that I had already submitted, querying a form submitted by my GP, fake promises that the assessment would be prioritised and finalised by the end of the week. I have now lost all faith that this will be resolved at all. I raised a formal complaint, and received what to me seemed a satisfactory response. This came with a promise that my claim would be finalised within 5 days. I chased again yesterday and was promised a call back. The 5 days has now passed and I still haven’t heard anymore from the claims team. I now will be raising this with the financial ombudsman.

Impossible to get hold off Impossible to get hold off. Site is broken when trying to make travel insurance claim. No calls back when you fill in call-back form. Got an email when I was also looking health insurance and replied to that email to say that the inbox isn't monitored. Absolutely infuriating - I thought they had a good reputation but my experience is an absolute joke.

Avoid My father in law was diagnosed with a serious condition 3 days prior to travelling for a short break which my wife and I had booked a couple of weeks prior. Unfortunately 1 day prior to travel we found out it was a terminal condition. Therefore we could not travel. Father in-law sadly dies the next week. Hotel chain would not refund (non-refundable rooms) and airline was being difficult. So decided to use our AA Travel insurance underwritten by AXA to claim back a small amount of money. AXA has been unhelpful asking us to share the same information twice and being quite brutal in their questioning. I have supplied all information requested including death certificate, hotel booking details and flight information. Their processes seem broken, they don't appear to want to support this small claim and they seem to use a mix of offshore / onshore contact centres which is not ideal when dealing with claims of a serious nature. I would be very concerned if we had an actual emergency and required support from this company. I will not be renewing with them.

Shocking from start to finish Shocking from start to finish! Missed our flight in November due to wrong information from the airline. They also managed to lose our baggage in the process. The staff at Axa had no clue what they were doing, didn't understand my situation and it felt like I was talking to a robot every time I called. They filed the first claim and paid out £130 (around 10% of the total of my actual costs) then paid out £530 last week for the lost baggage. I claimed for £1600 worth of items. By far the most frustrating company I have ever dealt with.