Don't BUY Don't BUY! the site offers false reviews and they use AXA as provider and they are awful! Got stranded without any ferry, flights or any other transport in el nido and lost my jon refundable accommodation. In Addition had to buy new accommodation for 2 days last minute costing me in total £900. For my surprise AXA only covers 20£ per 12h of delay and say that trip cancellation is only for trips to and from the uk. They thieves and liars!

Stay clear Took insurance with insurefor which is a a group and needed to claim back for a holiday I had to cancel. Due to multiple pregnancy complications I’ve suffered in the past and loss of a baby, when I found out I was pregnant I didn’t want to be out of the country. I cancelled the holiday and provided a letter from the hospital doctor who detailed what had happened to me in the past and asked them to support this decision, they declined my claim because there was nothing wrong with the pregnancy at the time of cancelling. You will also find that the contact numbers on the policy documents don’t work and it’s incredibly hard just to try get through to someone. I also had to ring again to find out they’d declined me as id not heard anything from them. Laughable that they sent me an email asking to renew my policy with them. Stay clear of them, they will never pay out.

I sended documents to them for my claim… I sended documents to them for my claim and its been 20 days since they received, on the website they saying that a response and resolve will be 15 days , when i talk to them today they said its 45 days and 15 days is preliminary , avoid this company , always trying to dont pay

Would give zero stars if possible Would give zero stars if possible. Had to cancel trip due to injury.Submitted relevant documentation to support, heard nothing. Turns out cancellation letter from Crystal could not be opened ( Crystal have been useless) and I had to contact AXA to find this out and get Crystal to reissue, this took 3 attempts by the buffoons at Crystal. Once resubmitted again heard nothing. 10 days passed and after emails , called AXA and was assured claim would be prioritised, nothing. 10 days later have just called and been told payment pending and after 20 minute hold have been informed payment approved and will take 5-7 days. , nightmare. Constantly use stalling tactics.

Do not insure with AXA its a Con If you pay money to this company, it us worse than not being insured. Not only will they refuse to settle the most simple and straightforward claim, but they will waste your time. Their complaint team work to a 40 day response timescale. Cases are pushed into the long grass by spurious requests for unnecessary documentation and weeks /months go by without progress.