Great policy. Lack of follow through. I just bought a business owners policy through Bolt who actually sold me a policy from Hiscox. I was told by the person at Bolt that I would immediately receive the policy documents from Hisxox via email. The payment was immediately withdrawn from my bank account by Hiscox but I didn't receive any documents until I followed up a couple of days later through Hiscox. Not sure if that was an error on the part of Bolt or Hiscox.

Poor customer service I have been waiting for nearly a month for a loss run report. I have made several phone calls and email requests.

Easy to get, but no actual information packet received Bolt Insurance was extremely easy to get and I do have the Proof of Insurance currently. However I have not yet received the detailed policy paperwork that describes in detail what I have with this policy. I was told I would receive my actual policy within 7 to 10 days, it is now going on 3 weeks. If I had the actual policy in hand, this rating would be 5 stars!!!

not good I have been trying to get insurance through bolt for my small business. The gentleman I was working with was not rude but has very poor communication skills. Its been over a week and still nothing. I call and says ill call you back and never does. Im going to go with a different insurance company!

Great....unless you have a claim. Beware! I have a business owners policy in good standing. There was a small fire ruled an accident by 3 seperate fire investigators. I filed a claim. I was sent to a third party adjuster, who sent over another third party adjuster. It's been 5 days with no decisions no contact beyond third party adjusters who take pictures, and don't answer their phones for days then, call to say there is no decision... The contents of my business are sitting outside in the rain getting more damage and I am almost $3000 out of pocket already to protect it as best I can. I cannot open my business or pay any bills. Don't sign up if you actually need coverage or want to PROTECT your business.