NCL/PO/00081082/KUL-1 Don't use TAURUS aka Royal Mail gadget insurance as they are quick to take your money and promise ''insurance/protection'' but when you have a problem they will just point at manufacturers' insurance and ask you to use them instead. What was the point in paying you guys? Waste of time and money, they will find a reason to decline your claim! DO NOT USE THEM THEY ARE WORTHLESS INSURANCE COMPANY Don't get insurance from this company as they will just ask you to contact the person who sold you the device and claim under warranty. - Manufacturer Warranty Means the period where the manufacturer will resolve any defects in materials and workmanship when your gadget is used normally in accordance with manufactures guidelines for a period as specified by them

Terrible run away Terrible. It's been over a month now and I'm still waiting for my lost camera to be reimbursed. Nothing happens unless you call you them and then whoever answers will just tell you to wait 2-3 working days and then when you call again someone else will say the same. Can't believe how this is I've got a camera business to run. My claim was even accepted last week and I still no acknowledgement or indication that I'll receive my settlement anytime soon.

This company is not to be trusted. This company is not to be trusted. I made a a valid claim with all proof of ownership, police reports when on holiday. All they did was squirm out of it and denied the claim. I have taken them to the ombudsman. Do not have the same experience and avoid these scammers.

Do Not Touch This Company, replacement phones are not genuine. Do not touch this company. Two reasons, they will try every thing they can to not provide you with a replacement phone if your phone gets stolen. Most importantly, when you eventually get a replacement phone which will take minimum 3 months, this phone will not be genuine. The company provided me with an iphone with a non genuine phone camera. This has been checked by three companies and I have lost out on £300 for this. They informed me that the time it took for me to find out it was not genuine was too long so they can't do anything about it. I am currently pursuing this via the financial ombudsman. Anyone who works for this company should be ashamed of themselves. If anyone else has had this issue please comment as I am trying to get as many customers together as I can to build a case against Taurus and Switched On Insurance. Ignore their reply to my review, they are doing it to save face but they are lying. There is no way they are using genuine Apple components in the replacement phones, they are severely cutting down costs for profit at the expense of customers.

Stress and hassle free experience Contrary to most of the other reviewers, I've had a fantastic experience! Yes you do have to provide plenty of documentation, and there are exceptions and exclusions (this is insurance after all, read the t&cs!), but having provided this and an honest explanation of how I damaged my phone, I'd had my claim approved, phone sent off, repaired and returned in 6 days. I hope to never have to claim again of course, but I certainly wouldn't be anxious to!