This company is not to be trusted. This company is not to be trusted. I made a a valid claim with all proof of ownership, police reports when on holiday. All they did was squirm out of it and denied the claim. I have taken them to the ombudsman. Do not have the same experience and avoid these scammers.

Absolutely appalling service Absolutely appalling service. Had a phone stolen on holiday and 3 months later they are still asking for more documents, so far required a copy of the Police Report, proof of id, the original invoice, separate proof of purchase, proof of usage, proof of blacklisting, proof of lost mode, a photo of the original box, an iCloud screenshot even though its been deleted from the iCloud after theft!!, and are now claiming that all the IMEI details dont match up even though they do. The sad thing is that the Insurance policy was taken out with Holiday Extras who then had Davies group underwrite it and they subbed out the 'gadget' insurance that we paid extra for to Taurus. Needless to say we will make very sure next time that Taurus' name is no where on our holiday insurance contract!!

The Worst..... Sorry for the one star review as that is the least I can give, this is worst experience and a waste of my time I had with an insurense( subscribed to gadget insurense through post office), they say it takes two days for a claim to be approved but they drag your claim by asking many things for example I was told upload a photo of the product box and I had uploaded it and they took two working days to process it and requested to upload all sides of the box, using these kind of excludes they dragged my claim for about a month and arranged a meeting with a senior claims officer and she informed me I will get a result by next working day and now they are asking more documents. For me time is more important rather than money as I could have bought a new laptop, it's not like I will be loosing my laptop every now and then. But finally what I can suggest for people who are looking for a gadget insurense is look for other alternatives. Thank you for wasting my time and money. Claim details:- NCL/PO/00081699/SAG-1 Edit:- Initially I had provided all the information but you people had wasted my one month of time by asking me this document, that document etc... This is not I was signed up for I was told it was a two day process if the submitted docs were right, I had submitted everything and the one of the worst documents I was asked is the transaction made between me and my friend. Now tell me what is the point of me clinging to the insurance and waste another month of time. With the I had wasted on this I could have easily bought a new one and I had explained I was told in the meet with senion executive that they will let know my claim status in two days and then after two days they are informing of new documents etc. This is the worst I heard. So whatever the case and documents I submit you people are like we need more and are wasting my time so I had to cancel things. For me time is more valuable than money

DO NOT USE GADGET INSURANCE Taurus have been absolutely awful and impossible to deal with. For months I have sent them countless documents and my claim has gotten no where, they asked for a photo of my box which I sent they then claimed as the box was sealed in the photo they cant accept it?? Who keeps the phone box? They have had countless documents from my network provider, icloud screen shots etc yet now request the metadata of the photo taken of the box? They make up ridiculous requests for evidence, they clearly do not care about processing any claims which is clear from the reviews on here. This company has caused me nothing but stress do not use them! I will be pursing a complaint with the ombudsman and looking to take legal action as this company is awful!

Terrible run away Terrible. It's been over a month now and I'm still waiting for my lost camera to be reimbursed. Nothing happens unless you call you them and then whoever answers will just tell you to wait 2-3 working days and then when you call again someone else will say the same. Can't believe how this is I've got a camera business to run. My claim was even accepted last week and I still no acknowledgement or indication that I'll receive my settlement anytime soon.