NCL/TS/00083999/KAS-2 NCL/TS/00083999/KAS-2 I submitted a claim for my lost laptop to Taurus three weeks ago, during my travel abroad. The process required an extensive array of documentation—including passport details, a utility bill, the device's invoice, a police report, the device's IMEI number, iCloud information, and more. Despite my compliance in furnishing all requested details, the resolution of my claim continues to stall. A senior case handler has further complicated matters by demanding additional evidence. Even after I provided comprehensive proof such as my airline tickets, hotel accommodations, device invoice, and utility bill for address verification, the requests for more information persist. It appears to me that there is an underlying reluctance to settle the claim, possibly a tactic to merely prolong the process. I am left with a strong impression of a lack of empathy and a disregard for customer trust. Based on my disappointing experience, I strongly advise against opting for Postoffice Gadget Insurance, as it seems they fail to provide the support needed in the event of loss while traveling. I recommend steering clear of this company and reconsidering any plans to secure gadget insurance through them.

This company is not to be trusted. This company is not to be trusted. I made a a valid claim with all proof of ownership, police reports when on holiday. All they did was squirm out of it and denied the claim. I have taken them to the ombudsman. Do not have the same experience and avoid these scammers.

Being difficult They are currently dealing with my claim for a lost/stolen mobile phone while I was on holiday they are taking for ever. wanting so much evidence which I have provided and taking days to respond what is the actual point of having this insurance?? I’ve never made a claim before and have no idea why they are being so difficult Duel validation what even is that They want pictures of the box I got with the phone when I first purchased it This insurance is a joke

Absolutely seamless! I honestly don’t know what all these bad reviews are about, clearly people don’t qualify or don’t read the T&C’s. I made a claim for a smashed screen on a 2 year old iPad on 10th March. By the 12th I’d got a brand new iPad from the Apple Store in Solihull, which I initially had to pay for once the claim was approved. By 18th March I have received all my money back direct to my bank less the £50 excess. Can’t recommend Taurus enough! Absolutely brilliant service. Easy to upload documentation and prove ownership using the online service. Had no requests for any more documents from Taurus, everything was accepted first time. Thanks you!

For claim regarding a theft of a mobile… DO NOT USE TAURUS INSURANCE. IT IS NOW MORE THAN 4 WORKING DAYS SINCE MY CLAIM WAS APPROVED AND THERE IS STILL NO NOTIFICATION OF REPLACEMENT DEVICE BEING DISPATCHED. I HAVE TO CALL THEM EVERY DAY TO GET UPDATES, AND EVERY DAY THEY MAKE EMPTY USELESS PROMISES THAT 'SOMEONE WILL BE IN TOUCH TOMORROW'. Edit 18th April: 8 working days since submitting claim. Have called Taurus yet again to be told that replacement device has not yet been dispatched from their 'repair partners'. For claim regarding a theft of a mobile phone: - Taurus took more than 3 days to approve (despite extensive evidence). Advertised response of 1-2 days not met. - Only offered a replacement phone and no cash payout. This was approved on day 4, but they failed to order the replacement until the 5th day. Told delivery of replacement would be 2-4 working days. - Its now 5 working days since original claim submitted, after further chasing them, I am told that the replacement device is sent to them, before being sent to me (???) and it is unlikely to be delivered until 11 days after original claim. - This is far beyond the response times advertised when taking out the policy - Taurus staff seem very confused as to why replacement devices may be needed with short turnaround time - I would have been more than happy with compensation, and procuring a replacement device myself, and this would have been far quicker