DO NOT USE GADGET INSURANCE Taurus have been absolutely awful and impossible to deal with. For months I have sent them countless documents and my claim has gotten no where, they asked for a photo of my box which I sent they then claimed as the box was sealed in the photo they cant accept it?? Who keeps the phone box? They have had countless documents from my network provider, icloud screen shots etc yet now request the metadata of the photo taken of the box? They make up ridiculous requests for evidence, they clearly do not care about processing any claims which is clear from the reviews on here. This company has caused me nothing but stress do not use them! I will be pursing a complaint with the ombudsman and looking to take legal action as this company is awful!

Stress and hassle free experience Contrary to most of the other reviewers, I've had a fantastic experience! Yes you do have to provide plenty of documentation, and there are exceptions and exclusions (this is insurance after all, read the t&cs!), but having provided this and an honest explanation of how I damaged my phone, I'd had my claim approved, phone sent off, repaired and returned in 6 days. I hope to never have to claim again of course, but I certainly wouldn't be anxious to!

Not a good experience I had my phone stolen on holiday and read the reviews before submitting my claim which was through travel extras via Taurus. And exactly what everyone else said happened they just keep asking for the documents I provided at the very start over and over. My claim has not been paid.

Horrible experience! Horrible experience! I filed claim for my AirPods Pro which I lost in gym they mention on website that they aim to settle claim within 2 days and today it’s been more then two weeks still waiting they again and again asking for documents even I provided everything Really terrible experience won’t recommend to anyone stay away from this company

Being difficult They are currently dealing with my claim for a lost/stolen mobile phone while I was on holiday they are taking for ever. wanting so much evidence which I have provided and taking days to respond what is the actual point of having this insurance?? I’ve never made a claim before and have no idea why they are being so difficult Duel validation what even is that They want pictures of the box I got with the phone when I first purchased it This insurance is a joke