I will be avoiding in future. Time to get a response is laughable! I must say what an absolute farce using this insurance company. The timescales they get to respond to each email is a joke. Its not been just under 2 weeks since i lost my phone and i'm still battling with them sending everything they are asking for to authorise the claim. I use my phone for business and it's not only a kick in the gut losing my device with everything on it but to wait this long for a new one is so frustrating! I'm very tempted to cancel the insurance once the claim has been dealt with and find a new provider as the timescales simply are not good enough. Also to just make sure everything they need is asked for at the start of the claim too! *Update less than 24 hours of submitting this claim they were straight on to asking for more details before the review was deleted... if you cared more about empathising with the claimants than your reviews, these reviews wouldnt be here in the first place!

Small print peril You better read carefully the small print in the policy of this company. I claimed for a stolen phone and duly ticked the box for "refurbished" in the form. It took me ages to gather all the information about the incident and upload many supporting documents. However, my claim was declined because I did not buy the phone from Samsung but from a reputable third-party seller. This was the reason why Taurus rejected my claim. I don't understand why the company did not "red flag" this stipulation when I ticked the relevant box in the claim form and went through the tedious process without any avail. Taurus's policy flies in the face of environmental responsibility because it excludes recycled gadgets. All in all, the experience with this insurance company was more frustrating than the phone theft.

Stress and hassle free experience Contrary to most of the other reviewers, I've had a fantastic experience! Yes you do have to provide plenty of documentation, and there are exceptions and exclusions (this is insurance after all, read the t&cs!), but having provided this and an honest explanation of how I damaged my phone, I'd had my claim approved, phone sent off, repaired and returned in 6 days. I hope to never have to claim again of course, but I certainly wouldn't be anxious to!

Not a good experience I had my phone stolen on holiday and read the reviews before submitting my claim which was through travel extras via Taurus. And exactly what everyone else said happened they just keep asking for the documents I provided at the very start over and over. My claim has not been paid.

Wish I could give this scam insurance company a -5 star review Wish I could give a -5 star review! I wait weeks for a reply about my claim and now 2 months later I am (eligible for a claim!) I only had an iPhone 12 and they wanted a £165 excess! Absolute rip off! I am going through a refund process with my bank to get the fraudulent money they have taken from me each month! AVOID!!!