Not a good experience I had my phone stolen on holiday and read the reviews before submitting my claim which was through travel extras via Taurus. And exactly what everyone else said happened they just keep asking for the documents I provided at the very start over and over. My claim has not been paid.

I will be avoiding in future. Time to get a response is laughable! I must say what an absolute farce using this insurance company. The timescales they get to respond to each email is a joke. Its not been just under 2 weeks since i lost my phone and i'm still battling with them sending everything they are asking for to authorise the claim. I use my phone for business and it's not only a kick in the gut losing my device with everything on it but to wait this long for a new one is so frustrating! I'm very tempted to cancel the insurance once the claim has been dealt with and find a new provider as the timescales simply are not good enough. Also to just make sure everything they need is asked for at the start of the claim too! *Update less than 24 hours of submitting this claim they were straight on to asking for more details before the review was deleted... if you cared more about empathising with the claimants than your reviews, these reviews wouldnt be here in the first place!

Being difficult They are currently dealing with my claim for a lost/stolen mobile phone while I was on holiday they are taking for ever. wanting so much evidence which I have provided and taking days to respond what is the actual point of having this insurance?? I’ve never made a claim before and have no idea why they are being so difficult Duel validation what even is that They want pictures of the box I got with the phone when I first purchased it This insurance is a joke

Wish I could give this scam insurance company a -5 star review Wish I could give a -5 star review! I wait weeks for a reply about my claim and now 2 months later I am (eligible for a claim!) I only had an iPhone 12 and they wanted a £165 excess! Absolute rip off! I am going through a refund process with my bank to get the fraudulent money they have taken from me each month! AVOID!!!

For claim regarding a theft of a mobile… DO NOT USE TAURUS INSURANCE. IT IS NOW MORE THAN 4 WORKING DAYS SINCE MY CLAIM WAS APPROVED AND THERE IS STILL NO NOTIFICATION OF REPLACEMENT DEVICE BEING DISPATCHED. I HAVE TO CALL THEM EVERY DAY TO GET UPDATES, AND EVERY DAY THEY MAKE EMPTY USELESS PROMISES THAT 'SOMEONE WILL BE IN TOUCH TOMORROW'. Edit 18th April: 8 working days since submitting claim. Have called Taurus yet again to be told that replacement device has not yet been dispatched from their 'repair partners'. For claim regarding a theft of a mobile phone: - Taurus took more than 3 days to approve (despite extensive evidence). Advertised response of 1-2 days not met. - Only offered a replacement phone and no cash payout. This was approved on day 4, but they failed to order the replacement until the 5th day. Told delivery of replacement would be 2-4 working days. - Its now 5 working days since original claim submitted, after further chasing them, I am told that the replacement device is sent to them, before being sent to me (???) and it is unlikely to be delivered until 11 days after original claim. - This is far beyond the response times advertised when taking out the policy - Taurus staff seem very confused as to why replacement devices may be needed with short turnaround time - I would have been more than happy with compensation, and procuring a replacement device myself, and this would have been far quicker