Devices are a bummer The insurance itself has been fine. The devices are pretty bad though. There are two options. One plugs into the OBD2 port, the other plugs into the "lighter" port. The first drains my battery because I don't drive enough to offset the small steady drain. The second doesn't connect within the average duration of my occasional short drives, so I wind up getting alerts that it hasn't connected for too long, and then I have to go drive around to get it to connect. Since the whole point of the insurance is that it's for drivers who drive very little, having neither device work well for that situation is pretty problematic.

My preferred auto-insurance provider Rates are reasonable. Customer service is well above average. Whenever I had a flat or needed a jump, Metromile's roadside assistance proved to be extremely useful.

I strongly do not recommend I used Metromile a little over a year ago. They cancelled my policy with no warning. When I called in, they had the most atrocious customer service I had ever encountered.

Overpriced and inaccurate milage calc The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

If "zero stars" could be "awarded" to… If "zero stars" could be "awarded" to this POS "company" I would give it a NEGATIVE 10 STARS. Was T-Boned and Metromile claimed that car was "predetermined to be total loss". Haven't heard from the USELESS adjuster, DAVE GABBARD won't return my calls. DON'T USE THIS AS YOUR INSURANCE CARRIER, THEY'RE TRULY USELESS. EDIT: METROMILE FINALLY CALLED ME, AND I COME TO FIND OUT THAT THE "INSURANCE ADJUSTER" THAT WAS "WORKING" (I use that term very lightly) WITH MY CLAIM "WAS NO LONGER WITH THEM". Gee, no wonder why! He didn't do his job! NO ONE HAD THE DAMN DECENCY TO GET BACK TO ME. Trying to warn folks in advance through Trust Pilot.