BOGUS CHARGES & FAULTY DEVICES Their pulse signal devices keep conveniently “losing their signal”, even when driving the device at least every 2–3 weeks, and they charge you a ridiculous “No Signal” charge. Speaking to customer support is absolutely pointless, as they give you a spiel about sending yet another new device before they'll reverse their bogus charges. It's insane that you're charged EXTRA even if you, for example, DON'T drive your vehicle.!!

Outstanding auto insurance company Outstanding auto insurance company. I get a really excellent base rate, decent mileage rate, and when I'm local it's around $55 a month. When I've traveled 4,000 miles in one month it came to $180. Full coverage including roadside and uninsured motorist. Excellent rates, excellent service, excellent coverage. Telephone representatives are totally professional. Best auto insurance company out there in my opinion.

Devices are a bummer The insurance itself has been fine. The devices are pretty bad though. There are two options. One plugs into the OBD2 port, the other plugs into the "lighter" port. The first drains my battery because I don't drive enough to offset the small steady drain. The second doesn't connect within the average duration of my occasional short drives, so I wind up getting alerts that it hasn't connected for too long, and then I have to go drive around to get it to connect. Since the whole point of the insurance is that it's for drivers who drive very little, having neither device work well for that situation is pretty problematic.

Good insurance for city drivers I have had Metromile for years and have used them for a major accident I was in. I got hit by someone and it caused a lot of damage. Though I did not have a rental as part of my insurance, they gave me one anyway. I assume it was because the other insurance company was going to pay for it anyway. I realize this is an ideal scenario if you are going to be in an accident. The process for getting the car into the shop, looked at, repairs approved, etc. was a few days...like within a week. They then handled everything on my behalf with the other insurance company. I thought I was going to have to pay my deductible when I picked up my car, but they covered that too and just added it to the bill for the other insurance company. Keep in mind, this really is an insurance for city drivers, those that just commute a reasonable distance to and from work, and those that do local driving. The rates are great and base costs are really low. I keep shopping around for new insurance and nothing ever comes remotely close. For those that complain about being "monitored," I say this with a ton of love and respect: it's highly unlikely that anyone is really that interested in your life.

It's actually unbelievable how bad this… It's actually unbelievable how bad this insurance company is. I had my car stolen for 2 weeks, and not only did they not pay to get the biohazard detailing to remove the crack soot from the person who stole my car, but since the vehicle was covered while the person stole it drove it, I'm on the hook for the 100 miles they drove WHILE MY CLAIM AND POLICE REPORT WERE OPEN. Absolutely ridiculous, avoid this company at ALL costs.