Watch out! I've been ghosted for months by them Was previously a fan, but they've become a joke throughout my claims process. They just straight up will not respond. Does anyone even work over there in their claims department??? Never had a worse customer experience at a large company. My claim was approved, and I was paid a portion but required a supplemental. Nobody responds to email or calls over there. They give me pointless replies every so often, but I've now been without my car for months.

I've been with metromile for over 3… I've been with metromile for over 3 years. Rates have only increased in small increments and even decreased at times. I have had 1 claim, and that's why they loose a star. I submitted everything online, received confirmation, etc. Their Web system never spoke to the claim system, so I had to call in and go over everything again with the phone agent (who was very friendly and helpful)

be aware of their iron fist in a velvet glove. Initially, I was pleased with Metromile. It was a young, dynamic company, offering a good service. However, it changed for the worst. I am 81 and leave alone in the heart of the Sequoias. Last year I had a major surgery and went to my friends in Long Island, NY. to recuperate. Before I left, I call Metromile and ask if it is OK to suspend my insurance for about seven months and reinstate it when I am back in California. I was told there is no problem, but no one took care to explain that my rates would go up. They increased everything: the base rate, per/mile rate, even an after 100 miles discount went up to 250 miles. They said I had to be treated as a new client. No explanation and no consideration. They lied, saying that it is also because the industry has increased rates. When I checked it out with Progressive and the 20-th century, I was told, no rates were increased in that period. Metromile is a good concept. However, be aware of their iron fist in a velvet glove. Yuri Spilny

BOGUS CHARGES & FAULTY DEVICES Their pulse signal devices keep conveniently “losing their signal”, even when driving the device at least every 2–3 weeks, and they charge you a ridiculous “No Signal” charge. Speaking to customer support is absolutely pointless, as they give you a spiel about sending yet another new device before they'll reverse their bogus charges. It's insane that you're charged EXTRA even if you, for example, DON'T drive your vehicle.!!

Good insurance for city drivers I have had Metromile for years and have used them for a major accident I was in. I got hit by someone and it caused a lot of damage. Though I did not have a rental as part of my insurance, they gave me one anyway. I assume it was because the other insurance company was going to pay for it anyway. I realize this is an ideal scenario if you are going to be in an accident. The process for getting the car into the shop, looked at, repairs approved, etc. was a few days...like within a week. They then handled everything on my behalf with the other insurance company. I thought I was going to have to pay my deductible when I picked up my car, but they covered that too and just added it to the bill for the other insurance company. Keep in mind, this really is an insurance for city drivers, those that just commute a reasonable distance to and from work, and those that do local driving. The rates are great and base costs are really low. I keep shopping around for new insurance and nothing ever comes remotely close. For those that complain about being "monitored," I say this with a ton of love and respect: it's highly unlikely that anyone is really that interested in your life.