Good insurance for city drivers I have had Metromile for years and have used them for a major accident I was in. I got hit by someone and it caused a lot of damage. Though I did not have a rental as part of my insurance, they gave me one anyway. I assume it was because the other insurance company was going to pay for it anyway. I realize this is an ideal scenario if you are going to be in an accident. The process for getting the car into the shop, looked at, repairs approved, etc. was a few days...like within a week. They then handled everything on my behalf with the other insurance company. I thought I was going to have to pay my deductible when I picked up my car, but they covered that too and just added it to the bill for the other insurance company. Keep in mind, this really is an insurance for city drivers, those that just commute a reasonable distance to and from work, and those that do local driving. The rates are great and base costs are really low. I keep shopping around for new insurance and nothing ever comes remotely close. For those that complain about being "monitored," I say this with a ton of love and respect: it's highly unlikely that anyone is really that interested in your life.

Overpriced and inaccurate milage calc The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

Rates were nice & low...under…DOUBLED RATES Rates were nice & low...under 900/yr...after 6 Months, rates doubled suddenly...no tickets, accidents,...& I was driving LESS...NO EXPLANATION

If "zero stars" could be "awarded" to… If "zero stars" could be "awarded" to this POS "company" I would give it a NEGATIVE 10 STARS. Was T-Boned and Metromile claimed that car was "predetermined to be total loss". Haven't heard from the USELESS adjuster, DAVE GABBARD won't return my calls. DON'T USE THIS AS YOUR INSURANCE CARRIER, THEY'RE TRULY USELESS. EDIT: METROMILE FINALLY CALLED ME, AND I COME TO FIND OUT THAT THE "INSURANCE ADJUSTER" THAT WAS "WORKING" (I use that term very lightly) WITH MY CLAIM "WAS NO LONGER WITH THEM". Gee, no wonder why! He didn't do his job! NO ONE HAD THE DAMN DECENCY TO GET BACK TO ME. Trying to warn folks in advance through Trust Pilot.

My preferred auto-insurance provider Rates are reasonable. Customer service is well above average. Whenever I had a flat or needed a jump, Metromile's roadside assistance proved to be extremely useful.