Overpriced and inaccurate milage calc The MetroMile base rate (rate if you drive 0 miles) is more than most companies charge. They also inflate the milage you drove, the pulse devise consistently records more milage than my odometer. The final insult is that when I switched to another insurance company, Metromile is threatening to charge me for the pulse devices even though I returned them.

be aware of their iron fist in a velvet glove. Initially, I was pleased with Metromile. It was a young, dynamic company, offering a good service. However, it changed for the worst. I am 81 and leave alone in the heart of the Sequoias. Last year I had a major surgery and went to my friends in Long Island, NY. to recuperate. Before I left, I call Metromile and ask if it is OK to suspend my insurance for about seven months and reinstate it when I am back in California. I was told there is no problem, but no one took care to explain that my rates would go up. They increased everything: the base rate, per/mile rate, even an after 100 miles discount went up to 250 miles. They said I had to be treated as a new client. No explanation and no consideration. They lied, saying that it is also because the industry has increased rates. When I checked it out with Progressive and the 20-th century, I was told, no rates were increased in that period. Metromile is a good concept. However, be aware of their iron fist in a velvet glove. Yuri Spilny

Rates went up 40% with no accidents or driving violations. I have been with Metromile for 3+ years now. Initially it was a great deal and good value. They were acquired by Lemonade which is based in SF and NYC. I think we are basically paying the rents of these young people who don't know how to run a company profitably. I have had no accidents or tickets and my rates went up 40% -- so high that I can get similar policies from Progressive or GEICO which I am going to do. I do not recommend either Lemonade or Metromile for your pet insurance or auto insurance. I am in the process of moving one or both.

Rates were nice & low...under…DOUBLED RATES Rates were nice & low...under 900/yr...after 6 Months, rates doubled suddenly...no tickets, accidents,...& I was driving LESS...NO EXPLANATION

My preferred auto-insurance provider Rates are reasonable. Customer service is well above average. Whenever I had a flat or needed a jump, Metromile's roadside assistance proved to be extremely useful.