AFTER EXPLAINING EXPERIENCE ON Trustpilot, TripMate PAID UP! DO NOT BUY TRIP MATE. We have purchased TRIP MATE insurance for 4 separate Viking cruises. After submitting and resubmitting all of our loss documentation for completely missing our Bergen, Norway extension, our claim was denied. Our travel buddies were reimbursed, as we had identical arrangements. With our travel buddies permission, we gave their claim numbers to TRIP MATE and asked why they were reimbursed and we were not. How did TRIP MATE handle this? They sent us another denial and said it was an error that our travel buddies were paid. 8 months after the trip they requested our friends RETURN the funds they were paid! This experience and Viking claiming no responsibility has soured us on using either company again. We also purchased Viking Air Plus for smooth, seamless travel. Very disappointing.

Illness prevented going on the trip My daughter became really ill right before her trip and was unable to attend. Tripmate was very helpful and the process was easy. I received 85% of my money back and was satisfied with the outcome. I will purchase this trip insurance again in the future.

After paying for my trip I was… After paying for my trip I was diagnosed with cancer and had to undergo treatment during the time of the scheduled trip. My refund was issued quickly and I even got the cancelation fee refunded. I only paid for the cheaper insurance so I wasn't sure if the cancelation fee would be refunded.

DON’T USE THEM!!! DON’T USE THEM!!!! I filed a claim in October die to my sister was sick. Now she has passed and I still haven’t received my refund. Viking is such a wonderful company for travel. I can’t believe that they would refer them as the recommended travel insurance company . Moral of the story, get your own insurance. Don’t use travel mate! I may have to get a lawyer to get my refund back.

I had expected a struggle… but satisfied with results I had expected a struggle… but the process was fairly simple and we got our full reimbursement owed us after we had to cancel our Viking Cruise for medical reasons. We were very thorough in submitting all paperwork, receipts and medical documentation, and the customer service at Viking helped to explain also.Would use Trip Mate again for future travel.