Viking and TripMate made the claim a good experience We purchased a Viking river cruise in France in June 2023 for sail in March-April of 2024. As a part of that package we purchased TripMate insurance that would allow us to cancel for any reason up to the day of travel. I was laid off in January 2024, and needed to cancel the trip to recoup those funds. TripMate processed the claim promptly and full refunded our trip. Viking helped get the process started by providing good guidance, and they were accurate in their description of the end-to-end experience.

I missed my flight due to a flare up of… I missed my flight due to a flare up of an old injury. I was devastated as this trip was my first trip since COVID. I am so glad I purchased travel insurance with Trip Mate! Easy claim process, great customer service AND I received a full refund! Will definitely use this service again.

Total RIP.OFF It was my fault for not reading the fine print. I cancelled a cruise well beyond the 120 day window. Tripmate was not involved in that refund in any way. Tripmate fees are non refundable even if you are not making a claim for refund through them. This is a RIP OFF!

surprisingly easy We were surprised on how easy the process was. Our flight was canceled and we weren't able to leave until the next day. They reimbursed the hotel night at the airport and the lost day at the resort. Filled out the claim, included all the documentation requested, and quickly received a refund.

Illness prevented going on the trip My daughter became really ill right before her trip and was unable to attend. Tripmate was very helpful and the process was easy. I received 85% of my money back and was satisfied with the outcome. I will purchase this trip insurance again in the future.