No Reimbursement for Covered Expenses My husband had an accident in Prague. Trip Mate claimed they'd pay for everything since Medicare does not pay medical expenses outside of the USA. Trip Mate did pay for some of his medical expenses, but anything--hospital deposit, ambulance, initial doctor expenses, my hotel room while he was hospitalized--I paid with my credit card, Those expenses were never reimbursed me. I filed the claim documents, including support documentation, 4 times. Even though initially, I mailed it in, they claimed they could not read it. So, I sent them electronic copies. Twice when I checked on the claim status, it showed the claim was closed for lack of information. Each time I called, they claimed they would open up the claim again. It's been almost a year since his accident, and I'm giving up trying to get reimbursed. So, beware, if you pay any medical expenses with your credit card, it's doubtful you'll be reimbursed.

AFTER EXPLAINING EXPERIENCE ON Trustpilot, TripMate PAID UP! DO NOT BUY TRIP MATE. We have purchased TRIP MATE insurance for 4 separate Viking cruises. After submitting and resubmitting all of our loss documentation for completely missing our Bergen, Norway extension, our claim was denied. Our travel buddies were reimbursed, as we had identical arrangements. With our travel buddies permission, we gave their claim numbers to TRIP MATE and asked why they were reimbursed and we were not. How did TRIP MATE handle this? They sent us another denial and said it was an error that our travel buddies were paid. 8 months after the trip they requested our friends RETURN the funds they were paid! This experience and Viking claiming no responsibility has soured us on using either company again. We also purchased Viking Air Plus for smooth, seamless travel. Very disappointing.

Claim submission behind the times! The filing of a claim on line and then having to print out to sign the form, is so inconvient as a printer is required. Electronic signature is possible as well as submission of claims electronically. Submission of the claims, all paper copies, have to be scanned in the system at Tripmate. My claim was paid at least 3 weeks from submission to payment. Communication as per the status of the claim was Incomplete. Texts via phone occurred one time only. Email communication was nonexistent.

We booked a trip a year ago to go to a… We booked a trip a year ago to go to a Sandals Resort. We have been to many Sandals Resorts and every time I book a trip I always buy the trip insurance wondering if I am wasting our money! I did not. Due to illness we were not able to travel. The representative at Sandals walked us through the forms we needed to fill out and we got our money back. Thanks Trip Mate and Sandals

Total RIP.OFF It was my fault for not reading the fine print. I cancelled a cruise well beyond the 120 day window. Tripmate was not involved in that refund in any way. Tripmate fees are non refundable even if you are not making a claim for refund through them. This is a RIP OFF!