DO NOt BUY THIS TRAVEL INSURANCE! In October 2023 we went on a Viking Cruise and purchased Trip Mate Ins. I fell on loose cobblestones in Germany and had to get 3 stitches in my head. The doctor ordered 3 days bedrest, so we missed three days of the cruise and excursions. We filled the extensive claim in November with all the required forms and receipts. Over the course of five months continually emailed asking us for for various forms and receipts that we sent in with the original claim. For trip interruption they owed us $3,100, they just sent us a e-check for $318.00. I would give them a zero rating if I could. Do not buy this insurance.

Illness prevented going on the trip My daughter became really ill right before her trip and was unable to attend. Tripmate was very helpful and the process was easy. I received 85% of my money back and was satisfied with the outcome. I will purchase this trip insurance again in the future.

DON’T USE THEM!!! DON’T USE THEM!!!! I filed a claim in October die to my sister was sick. Now she has passed and I still haven’t received my refund. Viking is such a wonderful company for travel. I can’t believe that they would refer them as the recommended travel insurance company . Moral of the story, get your own insurance. Don’t use travel mate! I may have to get a lawyer to get my refund back.

No Reimbursement for Covered Expenses My husband had an accident in Prague. Trip Mate claimed they'd pay for everything since Medicare does not pay medical expenses outside of the USA. Trip Mate did pay for some of his medical expenses, but anything--hospital deposit, ambulance, initial doctor expenses, my hotel room while he was hospitalized--I paid with my credit card, Those expenses were never reimbursed me. I filed the claim documents, including support documentation, 4 times. Even though initially, I mailed it in, they claimed they could not read it. So, I sent them electronic copies. Twice when I checked on the claim status, it showed the claim was closed for lack of information. Each time I called, they claimed they would open up the claim again. It's been almost a year since his accident, and I'm giving up trying to get reimbursed. So, beware, if you pay any medical expenses with your credit card, it's doubtful you'll be reimbursed.

We had to cancel our trip due to an immediate family member being diagnosed with cancer. We had to cancel our trip due to a family member being diagnosed with cancer. I was surprised at the claim forms request for medical documentation. We submitted the Dr’s report with the five page forms and were reimbursed for our trip. I really appreciated the way I was able to track our claim on line and receiving updates via email and text messages.